Generator runs fine but no output.

[boatymcboatface]

Hi,
Was running my boat on the generator was running fine for one hour and then it stopped putting out any electricity. This boat has some electrical issues one with the rotary switch which I just had replaced and the battery charger keeps tripping breaker after a few minutes. This boat was previously called Savage so I think I bought his lemon. Very frustrated with this boat and it’s issues ready to give up. Help!!

 

[Scuba Too]

I have a different year and generator but something similar happened to me. Turns out that the breaker located on the gen itself had tripped.

 

[boatymcboatface]

Thank you i will try that. I am used to much simpler boats.

 

[Andrew Custis]

Hello,

First of all, sorry to hear you have been experiencing issues with the boat you purchased. It looks like you are in the MA area which we have a really good dealer close by to you that I would really reach out to so you can start a relationship if you have not already. Their company is called Winter Island Yacht Yard

. It appears that you might have purchased the boat used which makes it tough but, to help you, we should probably get the boat information along with the generator information listed on here to better assist. Please respond to the following.

1. Year make and model of the boat. If you have a hull identification number, that would
2. Model number of the generator installed.

Thank you,

 

[boatymcboatface]

Hi Andrew,
I have reached out to that dealer and filled out new customer form and spoke with Diana twice and she is unable to even schedule an appointment because they are so busy. I don't care if its October i just need the boat fixed. My boat is a 2010 Ranger Tug 29 and has a Mase Generator 4.0.

I just had my friend replace the rotary switch and that seems to be working. But i am still having problems with the invertor/ battery charger as it keeps tripping the breakers after a few minutes but seems to be charging while it is working.. It seemed to work using generator before it stopped putting out electricity. I think the that it might be the thermal switch.

The stern thruster on the boat only works one direction and i have checked the connections at the joysticks but they seem ok.

I tried to get see if i could hire someone from Winter Island Yacht just to go threw the boat with me but they declined.


thank you.

Pat

 

[Andrew Custis]

Hello,

Ok, it now makes a little more sense. If you didn't purchase the boat directly from a specific dealership it really becomes tough for them to take on new business right now. I would imagine that into the winter time they would free up a little bit. I will reach out to them on your behalf to see if they can reach back out to you to see if they can assist.

Thank you,

 

[WinterIslandYY]

Hi Pat,
Thanks for posting this and letting us know that your experience trying to schedule service did not meet your expectations.
I'm sorry for your obvious frustration over miscommunication about getting you onto our service calendar for the Mase issue and training/orientation.
We would appreciate another chance to get you into the queue. Please contact us by email or phone:
Winter Island Yacht Yard / (978) 745-3797 / info@WIYY.net
We look forward to the opportunity to get you on the schedule.
Thank you,
Rosemary