BB marine
Well-known member
- Joined
- Feb 1, 2016
- Messages
- 2,924
- Fluid Motion Model
- C-26
- Non-Fluid Motion Model
- Grady White 208
- Vessel Name
- PORT-A-GEE
I didn't want to highjack Jfrano's post( Leak source). I started my own topic. This topic starts by following his is in regard to finding a leak. It ends with my disappointment with Fluid Motion's warranty department with repairing the leak.
Water leaks can be difficult to find. The area that the leak appears to be coming from can be deceiving. We had a leak that would soak the V-berth cushion near the head bulkhead. Not all the time, mostly when we were not on board. Sometimes while towing in the rain or after a day of rough seas. We never really saw where the water was coming from.
After two years of dealing with this we found the source. The hull to deck bounding at the anchor chute was not done properly. We where watching TV during a hard driving rain and water started running down the path shown in the photo.This is the first time we saw water leaking.
I started looking for the source. I removed all interior components At bow. I used my phone has a mirror and started taking pictures in areas I could not see.
Now I know where the leak is. What is the leak from? I emailed the factory and was told it was from the stainless steel anchor plate. I removed the sheet metal plate and found nothing that would cause a leak. I did notice a gap under my anchor roller. I removed the anchor roller and found the source.
I sent these pictures to fluid motion, a customer service technical representative followed through with pictures of the build and spoke to the Cutwater plant manager about the issue. They responded that this is not a stress area so just squirt some silicone in the opening. I felt that The anchor roller would and could stress this area. The hull cutout was lower then anchor chute so the hull was not supporting anchor roller. The hull to deck needed to be properly bonded and built up as it normally is during the build process. At this point it was turned over to warranty (August 2018). Fluid Motion agreed to cover the repair and reimburse me for the repairs. (Hull Warranty)
I replaced Larger roller assembly to use a Rocna anchor. The hull surface is now built up to support the end of the roller assembly
Many Tug and Cutwater owners that post on Tugnuts have stated that the assistance from Fluid Motion in regards to warranty issues outstanding, have applauded above and beyond. Cudo's to Fluid Motion for this. I can't state the same. I have received emails from(technical service representatives) with assistance in troubleshooting issues, suggestions of ways to repair warranty issues, and received many thank you's for making the repairs. I have also received many (I'll follow up with you), (I'll look into that),( I'm not sure let me find out),( yes we will take care of that for you),( we will reimburse you for that), Starting 6 weeks after we purchased our new 2016 Cutwater all with Fluid Motion (warranty department).( I'm not revering to Ranger/Cutwater technical service representatives they are always prompt to respond) I Assume with the large increase in production and increase in Fluid Motion boat models this has become a demanding job and follow up is going to take time. But when there is no follow up, there is no excuse. That has been my experience with warranty on this project and many others. May 6th 2019 still no follow up. Started August 15th 2018. I realize that I'm among a small percentage of owners that have experienced this based on all the positive comments posted on TugNuts. For the ones that have received outstanding customer service "Great" and for the ones that haven't, I'm commiserating with you. On a Positive note my C26 has always floated, engine has always started and ran, the boat has alway got us back to port.
Water leaks can be difficult to find. The area that the leak appears to be coming from can be deceiving. We had a leak that would soak the V-berth cushion near the head bulkhead. Not all the time, mostly when we were not on board. Sometimes while towing in the rain or after a day of rough seas. We never really saw where the water was coming from.
After two years of dealing with this we found the source. The hull to deck bounding at the anchor chute was not done properly. We where watching TV during a hard driving rain and water started running down the path shown in the photo.This is the first time we saw water leaking.
I started looking for the source. I removed all interior components At bow. I used my phone has a mirror and started taking pictures in areas I could not see.
Now I know where the leak is. What is the leak from? I emailed the factory and was told it was from the stainless steel anchor plate. I removed the sheet metal plate and found nothing that would cause a leak. I did notice a gap under my anchor roller. I removed the anchor roller and found the source.
I sent these pictures to fluid motion, a customer service technical representative followed through with pictures of the build and spoke to the Cutwater plant manager about the issue. They responded that this is not a stress area so just squirt some silicone in the opening. I felt that The anchor roller would and could stress this area. The hull cutout was lower then anchor chute so the hull was not supporting anchor roller. The hull to deck needed to be properly bonded and built up as it normally is during the build process. At this point it was turned over to warranty (August 2018). Fluid Motion agreed to cover the repair and reimburse me for the repairs. (Hull Warranty)
I replaced Larger roller assembly to use a Rocna anchor. The hull surface is now built up to support the end of the roller assembly
Many Tug and Cutwater owners that post on Tugnuts have stated that the assistance from Fluid Motion in regards to warranty issues outstanding, have applauded above and beyond. Cudo's to Fluid Motion for this. I can't state the same. I have received emails from(technical service representatives) with assistance in troubleshooting issues, suggestions of ways to repair warranty issues, and received many thank you's for making the repairs. I have also received many (I'll follow up with you), (I'll look into that),( I'm not sure let me find out),( yes we will take care of that for you),( we will reimburse you for that), Starting 6 weeks after we purchased our new 2016 Cutwater all with Fluid Motion (warranty department).( I'm not revering to Ranger/Cutwater technical service representatives they are always prompt to respond) I Assume with the large increase in production and increase in Fluid Motion boat models this has become a demanding job and follow up is going to take time. But when there is no follow up, there is no excuse. That has been my experience with warranty on this project and many others. May 6th 2019 still no follow up. Started August 15th 2018. I realize that I'm among a small percentage of owners that have experienced this based on all the positive comments posted on TugNuts. For the ones that have received outstanding customer service "Great" and for the ones that haven't, I'm commiserating with you. On a Positive note my C26 has always floated, engine has always started and ran, the boat has alway got us back to port.
