R 25 SC manual

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Epilogue

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Fluid Motion Model
C-26
Hull Identification Number
fmlt2120j011
Vessel Name
The Last Word . . .
Andrew: How difficult would it be to update the R25 manual to include stuff changed on the SC? Having to scrounge around through the R27 manual is a pain. One would think that paying what we do for a boat a current manual would be included - after all, you get one with a car - much less money and much less involved (never mind that no one reads it!) A great Christmas gift for all us 25SC owners! Shouldn't be that hard!
 
Is there any specific questions I can help answer? We do use the R-27 manual for both boats but if you need help problem solving please let me know. I can be reach by phone at (253) 839-5213 or by email kennymarrs@rangertugs.com

Thanks,
-Kenny
 
Hi ,
I agree with epilogue !
I'm not trying to pick a fight here , but that was kind of a non answer . So ...... Are there any plans to have a specific manual ?? Even in PDF that we can download ??
Richard
 
Hello Richard,

Since Andrew is out this week I can't answer for him regarding the manuals. I will be more than happy to bring it up with him when he returns. What exactly are you looking for info on? As of right now I don't believe there is any plan to modify the manual.

If either of you have any questions I can help answer please feel free to contact me.

Thanks,
-Kenny
 
I have always wondered about the apparent absence of documentation for these vessels. It seems line when you spend that much $$, a manual would be delivered. We are contemplating moving up to a 25, but the complexity in the face of the documentation situation is a bit problematic. I see a lot of good words about Ranger's response to questions and their customer service, but it seems like a vessel-specific manual is not too much to ask for a $100+ vessel.
 
Cars, motorhomes, travel trailers all have manuals. It's valuable to know how the vehicle is wired, what appliances it has and how they work, systems, etc. It's a cop-out to pass off a manual for a different boat for yours and it's a further cop-out to say that you'd answer any questions one might have. What's wrong with having documentation about your boat and its systems? A real shortcoming of Ranger Tugs. A further shortcoming is their defensiveness about problems that arise with the boats and how they've been put together...
 
Wow....I'm a little perplexed by all the negativity towards Ranger Tugs. I have an R29 and with ALL ( I mean A LOT) the manuals supplied by Ranger and the downloadable files I have never been at a loss as to how the boat is put together. Granted some things take common sense 😱 and having an electrical and mechanical background helps. I still defer to my mechancic because I bought the boat knowing all too well that given the complex systems it is far cheaper and less aggravating to have a pro fix it. BTW..never once has he asked for a manual. Lighten up folks.....and happy holidays 😉
 
Guess I started something - but for the benefit of Kenny and Andrew, perhaps you can see it from our perspective. It is not about a specific question - having a familiarity with the systems BEFORE the caca hits the fan as well as having something to help diagnose a problem when it occurs is what most of us would want. Even a simple PDF manual like you have for the 21EC (I have one also) would be better than trying to guess what is different and how it differs in my 25SC from the regular 25 and the 27,the manual which comes with the boat - and not even marked up with changes. It is a huge oversight on the part of Ranger Tugs and should be rectified rather sooner than later.
Thanks - Bill White
Owner: Epilogue R 21 EC
The Last Word R 25 SC
 
I don't see anything negative in these posts. Rangers are great boats and the company by and large provides excellent customer service - much better than other boat manufacturers I've dealt with. Andrew, Kenny etc., get lots of accolades on this site - deservedly so.

But Ranger tugs are not perfect, and in fact have more than a few (generally small) design flaws. Moreover, customer service can always be improved. So I think it's beneficial for both boat owners and the company, that items of dissatisfaction are made clear. That's how good products and good customer service get even better.
Pete
 
Jroyle - I agree that the factory provides abundant documentation on installed systems, Garmin, Volvo (I have the Volvo not Yanmar engine), A/C, Fusion radio, thrusters, etc etc. What is lacking is documentation on the boat itself - plumbing, wiring, venting, etc. You're quite right, the factory does a credible job in answering inquiries, but my point, and I think that of some of the others, is we would like to be familiar with what's under the deck BEFORE it goes south. There isn't always a professional mechanic available when you need one. I have been playing with boats - 12'-45' (mostly sail) for 65 years and I am pretty good at figuring stuff out. That said, I am not from a mechanical/electrical background: I am a writer. But Wouldn't it be easier, nicer, more efficient to have a systems manual ON THE BOAT in addition to the "how to operate" manuals on the electronic, a/c etc. I have the PDF one for my 21EC and keep it on the boat referring to it from time to time. (My kids and grandkids tell me instructions are for people with no imagination. Oh well! Guess that would be me!) Sorry you disagree but there you are! Merry Christmas
 
For what its worth.....take a look at other BOAT manufacturers and see how many provide model specific manuals. (hint:not many) Mainly the boat is many systems from many manufacturers put together in a hull and cabin. All manuals are supplied and the factory guys at Ranger Tug are top of their field in knowledge of them. The manual on my $440K motor home covers about 25 different models and brands and probably 50 or 60 different option lists that vary so greatly that it is a joke to try to trace something down. The factory support is non existent. However both it and my Ranger Tug are fine machines and I am glad I have each one. Cut the Ranger Tug factory a bit of slack. They spend more time chasing down problems with our systems than behind a desk working up a manual. Comparing these low volume production models with automobiles and their mega production volumes is unfair.

OK off my soapbox for now.....and please I am saying this with a big grin, and hope no one takes offense. 😎
 
I love my Ranger Tug. I do have a manual but if I had a R25SC I could probably get by with a R27 manual plus all the other documentation I have received from (in my case) Yanmar and many many others. I had two issues early on and within minutes I had Andrew on the phone and an answer that worked. I've had a total of 10 other boats and none of them, including Searay, Doral, and Bennington have come within 500 miles of the support I get from Ranger Tugs.

Just my thoughts...
 
Folks:I am not commenting on the support from the guys at the factory. It's excellent. But it's AFTER THE FACT. Sometimes if we know how something is hooked up, plumbed, vented, or whathaveyou from seeing it laid out in diagrams in a manual, problems become easier to solve and might not require that call from off shore to the factory. Further, problems don't always happen between 9-5 PT! Obviously, the folks in Kent thought enough of having manuals that they provided them for the 21EC, 25, 27, and 29 (that I know of) so what would be the big deal about modifying one to fit current models? As a life long offshore sailor, I have found that being prepared beats reacting to a sudden problem all hands down! That's all I have to say on the subject, and I am sorry to have gotten you all spun up about this.
Bill
 
Bill ,
It was a good and valid question and those who ask such questions do a service to us all !
After all ......we gotta have something to get all spun up about . 😀
Merry Christmas !
Richard
 
As an owner of a 25sc I can attest to the fact that there is a huge amount of detail that falls through the cracks by not having a manual, preferably a manual that could be updated on this site as more information becomes available. A wiki pedia kind of effort would be a huge benefit for both the factory and the users. They (the factory) could probably save a lot of individual consulting by publishing a manual. My r25sc was my first boat and I have to admit my expectations were not in line with what was reasonable to expect from a boat and a manual would have made the whole experience a lot easier to swallow. This does not take away from the customer service it just adds another perspective.
 
I have an R27 and while I do have the manual on the boat everytime I pick up the phone with a question they respond to walk me through a problem even while out on the water. I cannot get that with my new pickup truck. Cannot beat the customer service! Herb is correct they do not have and entire dept. to write manuals like the auto makers. All the systems on the boat have manuals and like I said even when out in the sticks in Canada they responded.

Don
 
Hey there everyone. I will work on a manual that applies to the r25sc. The r27 manual is actually pretty accurate for 75% of the systems but agree that we should have something updated on both boats. In the meantime, if you have any specific questions after looking through the 27 manual that came with your 25SC, don't hesitate to call us so we can clear them up. Your dealer is also one you can always fall back on for information as well.

We respect your requests.

Andrew Custis
 
From the start of this post it only took 2 days for Andrew and company to come up with a solution for an R25 SC manual, in my opinion. I'd say that this is just another example of the exemplary service we've come to expect from everyone at Ranger Tugs. Try getting this kind of positive response, or a response at all, from other boat, vehicle or motorhome manufacturers! I'm going to go out on a limb here and say it just wouldn't happen.

A big thank you to you Andrew and for Kenny bringing this to your attention,
 
I know this is an old thread, but as a new owner of a R27 and a person who is very used to working on boat systems I agree that a much more detailed manual should be produced by the factory. It would alleviate alot of wasted time, angst and frustration if a manual was produced. Like an automobile which usually comes with a moderately detailed owners book, but has a detailed service manual available, so it should be with our boats. Just a suggestion 🙂
 
IMO a detailed manual specific for a product that can cost $150,000 (R25SC) should be mandatory. If when I bought our R25 in late 2009 (2010 model) for around $136K + tax and was given a manual for a R29 saying it's 75% correct for the R25 I'd be quite upset to put it mildly.

Out of curiosity, does the manual for R31 cover the R29 model as well ?

This thread is old now and is certainly not being -ive toward Ranger, and knowing Ranger Tugs I will assume there is now a manual more specific to the R25SC. 🙂

Siting what other manufacturers do or don't do is no argument for not doing the right thing.

Pete above has got it absolutely right... it's how products and customer service get better and better.

As the Ranger Tug family grows (and it has grown tremendously over the past 6 years) there are going to be more and more people with varying opinions and diversity. Given this, there will no doubt be areas where there will be differences of opinion... and Ranger so far has been mindful of this aspect from what I've read here and with conversations with other Ranger Tug owners.
 
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