Ranger R23 Windlass Malfunction

[Nmontagno]

While using my windlass I started to run into some issues retrieving the line and anchor. I have 100' of chain and 150' of rode. I let out all of the chain and about 50' of rode the first time, retrieved it with no problem. About 2 hours later I dropped anchor again, this time I let out 100' of chain and again about 50' of rode. While trying to retrieve the rope line it would not run smoothly into the anchor locker. The rope would constantly get hung up on the windlass winch pulley. Instead of it going into the locker, it would try to wrap itself around the windlass pulley and then get stuck. I was finally able to retrieve the line by pulling on the rope from inside the locker while we held the "up" button on the windlass. Once I got to the 100' of chain it worked perfectly with no issues. This was brand new rope from the factory delivery and only used it twice before it started to get hung up on the windlass. Confused.

Any advice is greatly appreciated. I have asked this same question to the factory and waiting for a response. I thought I would ask my fellow Tugnuts to see if anyone else has ever has this happen and how they resolved it.

Thanks.