Ranger Tug/Cutwater Customer Service

[trailertrawlerkismet]

Often times on our forum we read about the praises given to Andrew, Kenny and the rest of the Customer Service Team but during the "Cruise to Desolation Sound" we saw it first hand. Whenever 60 boats get together there are sure to be things to fix, things to explain and unforeseen things that happen but what I witnessed in how "things" were tackled in a positive, lets get this taken care of attitude by the "Team" at Ranger Tugs/Cutwater was superior....and this is just one of the reasons I'm proud to be a Ranger Tug owner.

We saw Andrew and Kenny helping folks out up to 11 P.M. more then one night, we saw Jeff handling lines and orchestrating the logistics to docking 60 boats and making it look easy, there was the one boat on our first day out that overheated because something got sucked up onto the sea strainer thru hull grate. Andrew and Kenny towed the boat to a nearby dock where Andrew dove under the boat to clear things off and get the boat back to normal so they could both make a timely Dodd Narrows passage. There was also Kenny taking the time needed to repair a diesel fuel leak for an owner, thinking of the customer first, thereby making him miss a float plane flight back to the Seattle area for a childhood friends wedding. I heard second hand that Jeff had a friend with a floatplane that he called to arrange a different flight. These few examples are in addition to all the normal stuff, as owners, we've come to expect from "The Team", but this stuff is what boating
legends are made of.

I just thought those that were not on the "Cruise to Desolation Sound" would like to know what we all experienced first hand and to say thanks to our superior "Customer Service Team".

Jim F

 

[baz]

Jim: Thanks for reinforcing what many of us feel about the Ranger Tug's excellent and tireless Customer Service. It's second to none and knowing this ahead of our R-25 purchase was a major factor in our decision to purchase a Ranger Tug. I knew that I could rely on them to help us if we ever had issues with our boat. It seems that Jeff and his customer service crew work tirelessly to ensure their fleet of Ranger Tugs stay afloat and are enjoyed. It amazes me how this level of customer service has been maintained over the years.

I should also add, that all the Tugnuts here in this forum also provide a huge wealth of knowledge and take the time to answer peoples questions and provide useful advice. Having this forum provided by Ranger Tugs lets you know you're not alone trying to figure out a boating issue, a technical issue, an operational issue or whatever. I quickly found this forum back in 2009 to be an excellent means for us to enjoy and benefit from our investment we placed in our R-25.

We as customers should come up with some kind of 'thanks' to all of the Ranger Tug team at Cap Sante in early Sep.

 

[Olytuggers]

You are right on, we have the greatest support team imaginable with the Ranger Tug/Cutwater crew. We experienced their concern and care first hand at Gorge Harbor, not for the boat, but for us when I broke my foot. We could not have made it through a rough night without their support and that of all of the other boaters who lent assistance in so many ways. We felt like we were surrounded by a warm and loving family. There could not be better people on this earth.

Lois Cheney
Hoku Kai R25SC

 

[lashobe]

If there was only one reason to own a Ranger Tug it would be the extraordinary commitment of the Ranger Tug company to assure a positive customer boating life...moment by moment. But we all know there are other reasons as well in the form of a well designed layout, an easy to manage boat and a delightful social experience available through options like the Rendezvous, the Desolation Sound trip and spontaneous trips arising from owner groups. There are other boats I might covet but it is difficult to think of losing the Ranger Tug support and owner community. They are building a powerful brand identity and I was also very impressed with the participation of the Volvo Penta CEO in our trip north. It is a confident CEO who will come alongside his product users to share their experience...come what may.

Well done Ranger Tug!

 

[knotflying]

Being a former business owner it is comforting to see a company that realizes the true value of their product is not only a good product, but also employees that are dedicated to service and a willingness to help. Kudos to Ranger and their culture of quality and service. They have a great team with Andrew, Kenny and Richard as well as all the other staff that supports the operation.

Mike Rizzo