If the thruster isn't working AND it doesn't even make a noise, then it is not the shear pin.
I performed the "jumper test" at the rear control plug that should be somewhere near the rudder controls along the transom (white plug - takes a bit of muscle to unplug) Mine failed the Jumper test failed. (Jumper red to gray, it runs. Jumper red to blue, it runs. Test voltage, NOT JUMPER, red to black should show 12 volts. I also switched the fore and aft fuses just to make sure that they were both ok. That is about all you can do because the whole mechanism is sealed up in the "can". Beyond that you've got to pull it out.
I was able to take out my thruster myself with the help of a friend. Had to remove the top of the aft hatch compartment and the propane locker and the floor of the rear compartment. (2012, R-27) We used a piece of strapping going up to the aft railing to support the weight (friend wiggled it while I squatted in the small hole, upside down. I'm a spry old guy.) I made my own wrench by cutting down the short leg on an allen wrench. Also taped a long piece of string onto the long end of the wrench.... I often drop tools. (I just remembered that I have posted a photo of my cut down wrench.)
My local dealer, Pocket Yachts, repaired the thruster. It was only the controller circuit board... not the worst thing that could happen. Mat'l + labor about $300.
My friend and I put the thruster back in using my temporary stud method. Actually as easy as taking it out. The "temporary stud method" is explained in another posting under my name.
After doing all that, the often posted advice,"Do not quickly switch left-right-left-right-left." sticks in my mind. I would not want to go through all that effort for a stupid shear pin.