SgtAlf
Well-known member
I am one angry customer!
I crashed my 2018 R-23 in September 2021 knocking out both side windows, starboard side. I towed the boat to Pocket Yachts on November 3 2021 for repairs. Since then, I've been told the windows were delivered, but they were the wrong ones. Four more times I've been told the windows were placed on a new boat at the factory which was being delivered to Pocket Yachts, but no windows.
After an angry email to Pocket Yachts I'm told the Factory is going to pay to have the windows shipped to Pocket Yachts, and I'll receive the tracking number as soon as PY's has it. That was 5 days ago. I sent PY's an email yesterday inquiring about the tracking number. Today I receive this reply (in part) "I reached out to the factory yesterday and they said they are waiting for their truck to come in and once they have them, they will ship out as soon as possible."
ONCE THEY HAVE THEM? The factory doesn't even have the replacement windows yet? If so, why wasn't I just told the windows have not come in yet? Why the run around?
Therefore I "ASK THE RANGER FACTORY" WHERE ARE MY WINDOWS? Do you have them? If you have the windows why are they not on their way to Pocket Yachts? Y'all have had five months to acquire and ship these windows.
Tugnuts, this is between the factory and me, no one else need reply.
Thank you.
I crashed my 2018 R-23 in September 2021 knocking out both side windows, starboard side. I towed the boat to Pocket Yachts on November 3 2021 for repairs. Since then, I've been told the windows were delivered, but they were the wrong ones. Four more times I've been told the windows were placed on a new boat at the factory which was being delivered to Pocket Yachts, but no windows.
After an angry email to Pocket Yachts I'm told the Factory is going to pay to have the windows shipped to Pocket Yachts, and I'll receive the tracking number as soon as PY's has it. That was 5 days ago. I sent PY's an email yesterday inquiring about the tracking number. Today I receive this reply (in part) "I reached out to the factory yesterday and they said they are waiting for their truck to come in and once they have them, they will ship out as soon as possible."
ONCE THEY HAVE THEM? The factory doesn't even have the replacement windows yet? If so, why wasn't I just told the windows have not come in yet? Why the run around?
Therefore I "ASK THE RANGER FACTORY" WHERE ARE MY WINDOWS? Do you have them? If you have the windows why are they not on their way to Pocket Yachts? Y'all have had five months to acquire and ship these windows.
Tugnuts, this is between the factory and me, no one else need reply.
Thank you.