50 Hour Service...OUCH!

David, thanks for the info on the Mityvac. I can get one for about $70 with shipping. I've read good things about them (with the exception of the couple of MB owners I mentioned). For my purposes, the manual siphon system will work fine. Worth a try, I think.

Meanwhile, if anyone in the Portland Oregon area is following this thread and knows of a great independent mechanic per Levitation's comments, speak up. And I'll do the same if my sources lead me to someone. Active Captain is a good place for everyone in a all parts of the country to post their good (and, I suppose, bad) experiences with boat suppliers, repair services, etc. Eventually, it may be a great resource.

Gini
 
Sounds like my recent experience with my 50 hour service on my volvo engine (2013 R29). Coastal Marine's invoice says they put in 4 gallons of oil, so I will have to double check. Total bill was almost $900, which also surprised me. They are a reputable firm, it's just higher than I would have expected. I was pressed for time to get this done before my first long vacation, so I had them do the service at the marina, which added to the bill...
 
Coastal seems to be the only Volvo diesel game in the King County area. I tried to lessen the bill by having their mechanic who lives in Tacoma meet me at Commencement Bay Marine who were gracious about letting us use their dock. The mechanic was a very nice guy but spent more time trying to get a computer program to upload, including phone calls, and fishing for his wrench that fell into the bilge than the actual oil change. When he failed to get the engine computer update to load I asked him if it was anything that was important and he said something about it probably just being some type of service tracking thing???
The bill which included a 250 parts allowance coupon from Volvo still came to over 600.00. Volvo warranty requires a certified mechanic service on the 50 hour service.
Washington state has specific laws concerning auto mechanics and auto shops to protect the consumer which also controls estimates. I cant find similar laws pertaining to marine shops and I failed to ask if they go by a prescribed time table or actual time.
I would suggest getting a written estimate that includes a set travel time allowance.
Commencement Bay Marine works on Volvo gas engines and says they are trying to get someone certified in diesel work.
One thing I did notice is the factory puts the oil filter on very tight. With restricted space he had to remove the fuel filter to get a bite on it.
 
Cap Sante Marine in Anacortes is one of 2 authorized Volvo dealers in Anacortes. I had called in advance and then gone there to find out what work would be done, and asked if it there was a specific list to be followed, recalling I had seen page 56 in the manual for the D4. I had been concerned because on the phone I was asked if I had an out drive, so wanted to be sure that I would be paying for an experienced mechanic and for what is required.

(I do not forget that in San Diego last November I was billed for 6 hours of labor to replace the impeller on my 25SC Yanmar, even though I asked when setting up the appt. if the assigned mechanic had replaced them on other Ranger Tugs.)

I have now found the form given to me by the mechanic who serviced Cascadia with the Volvo D4 engine for the 50 hr. service on July 24, 2013. The engine had 53.6 hours on it. As I reported previously, I used a Volvo gift certificate for $150.00 for the first service only and all parts, including oil, were required to be the Volvo label. There was also a minimum cost that was required for the certificate to be eligible. I had received the certificate in the mail from Fluid Motion after taking possession of the boat.

This is what was done:

Check engine and engine compartment
Check engine oil
Check engine coolant
Check for leakages
Check drive belts
Clean sea water filter
Check battery fluid (I have the AGM)
Check reverse gear oil
Change engine oil
Replace oil filter
Adjust drive alignment (mine was off by a very tiny bit, 1/16th, as I recall)

The boat was serviced at their dock, and zincs were not checked. The last 3 items are the ones specifically on the 50 hr. list. The first four are on a daily check list and the second four are on the 14 day checklist.

Volvo also has an oil sample program and so I later received a report indicating a concern regarding the composition of the oil, which apparently had excess particles in it. As it was explained to me, I take it that this is common in the first 50 hour check, and due to tiny slivers or pieces that sluff in the beginning of engine use. The baseline from this first test will be used for future oil sample tests.

I was billed for $284.51 after the deduction of the $150.00 certificate from Volvo, making the total cost $434.51

Since I am retired, I had time to ask questions in advance. Hopefully, as I learn more, I will have more knowledge about the engine and what it needs, and understand more. I do need to learn more including the condition of my zincs, but was very concerned about being shocked with a huge bill after having had several such experiences with my first Tug.

Interestingly, and frustrating to me, less than 2 weeks later, while in Desolation Sound, one morning when I turned on the chartplotter prior to starrting up, a danger warning on the screen indicated the coolant was dangerously low. Why that happened at @ 80 hours despite being checked so recently puzzles me. I would expect that to have shown up by the 50 hour checkup if it was something that often happens as the engine gets broken in.

Wayne and Linda Sparks of Knot Fly'N stopped and came into Roscoe Bay on a dropping tide to help, which was terrific. I was confused, to put it kindly, and Wayne was most helpful.
 
I assume you checked the coolant level and it was actually low and not an err.

After about a year I had a similar problem. The coolant recovery tank was empty so I refilled it and also had to add antifreeze directly to the engine to top it off. Kept checking the system after each use and had to add about a cup of antifreeze to the the system each day.I could not find any leaks so I finally had the system pressure checked and a leak was discovered due to a loose hose clamp on a line located behind and hidden by the alternator. Tightened the clamp and have had no further issues or antifreeze loss in over 150 hours.
 
The coolant was actually low. I called Cap Sante Marine to report this since it was very soon after the 50 hour check. I also emailed Ronnie who delivered my boat. He checked and Volvo wanted Cap Sante to check it out. So the mechanic came and did the pressure check, which turned out fine. I now know that hoses can come loose since I lost all my water one day also, and the shower house was not connected.

I need to learn where all hoses are and how to check them and also to tighten or reinstall. Labor is a huge factor on boat issues. I believe Cap Sante is $95. an hour but I might be mistaken.
 
I've always suspected boat yard owners look upon boat owners as a natural resource to be mined and exploited.
 
(Seattle's Volvo Penta dealer) Coastal Marine's prices must be going up. I moor my boat 20-25 minutes from their shop. I arranged for them (3 week advance appointment) to get the key from the marina and do the service while I was at work. After work I could not tell whether the service was done - oil still black, maintenance log not touched. Despite reading a Tugnuts post that Coastal Marine does not charge travel time, they do. Our bill was $843 for the 50 hour oil change. Worse yet, there was a 3 week delay getting an invoice, which itself was a joke - no HIN, boat name, engine VIN or hours were referenced and the type of engine was specified wrong. 5 weeks later the tech came back and filled out my maintenance log. I'll vote with my pocketbook and hopefully never need Coastal Marine service again - and I'll tell everyone in my marina about this exorbitantly priced and poor service.
 
That is brutal! Granted our fifty hour service was only on our 21' Ranger, but they provided the oil for the engine and the trans (reverse gear), oil filter and overall check of the engine and related hoses... It cost $190 Cdn.

I would be showing up there with the women's cricket team, asking for some money back!
 
We were also shocked at the price of the Volvo routine service. We also have to pay for the transit of the technician which made it even more. I don't believe the technician is ever trying to pad the bill though. He advised not changing the zincs since they looked fine and also advised not yet to service the geneset when we had requested the service. In general it is extremely expensive for doing something that is not brain surgery.
 
We had our first service done at about 15 hours. We had just bought the boat and it was a 2014 that had been used at boat shows. Since history showed the engine was produced in 2013 I thought an initial service would be a good start. I had the oil and filter changed. I thought no sense being cheap, I mean I was dumb enough to buy a boat in the first place. I had them do the impeller and the fuel filters also. They found the raw water intake hose was being rubbed by the water pump pulley. They replaced and rerouted the 7' raw water hose. 13.50 a foot x 7'= 94.50 Their labor per hour 105 and they charged for 6.5 hours for all the above work. The total bill was just over one thousand dollars. I found no fault to their work. The boat was taken to them and two weeks later it was done!! Since I was going to do the Trent Severn waterway in Canada I was glad they found the hose situation which would have surely turned into an ugly problem. But it took almost two months to get a bill from them??? What's up with that? I called repeatedly wanting to pay my bill. I mean they seemed to be nice people but, no engine hours recorded on the invoice. I explained I have an extended warranty gave them all that info and I wonder what my actual Volvo rap sheet actually now shows. This is exactly why sane people have a problem with the whole boating industry. I bought a Pela 650 oil extractor from Amazon for 99.99 and 17.28 shipping. It works well as I thought our D-3 was a little over filled with oil which is said to be a big no no. I thought the engine might be making oil. So I had the oil analyzed that I sucked out, everything appeared to be norm no high diesel fuel content. Except for a high aluminum content which was attributed to a new engine and break in. I also did an oil change on our generator. The Pela 650 seems to work well and is easy to use. I now have extra oil for the next oil change with all the fuel and oil filters extra belts etc. I hope that someday Volvo establishes some sort of best business practices that the authorized Volvo dealers should have to abide by to be an authorized Volvo servicing dealer. I have had contact with two so far of which they both seem to have issues with returning phones calls etc. 😱
 
it sounds as though a lot of $ can be saved by an owner hanging zincs, oil filters, fuel filters and raw water impellers. i'e been doing t his for years as the closest Myanmar mechanics are 2 hours land travel away , that ould be 4 hours travel time at $100 an hour...

for DIY equipment, here are some tools to consider:

1) OIL: i do recommend that oil change pump shown (even if your Yanmar came with the optional oil change pump, this one allows you to get all the oil out. ) be careful to keep your foot on the wire loop to keep the thing from tipping over, it is unwieldy. you can get the right size oil filter wrench at an auto part store

2) Jabsco makes an impeller puller for raw water pumps that is an absolute dream to use.

3) you can use a feeler gauge (from an auto parts store) to check prop shaft alignment by checking for equal face out at the prop shaft coupler, more details available in your engine service manual.

4) zincs: DIY

5) fluids: ATF, engine coolant etc: check what the level should be and top those up yourself.

by the way it's a common beginner mechanic error to figure that your engine should take 5 quarts of new oil at a change if you have that quantity as your oil capacity. that's wrong: during the drain process, you don't usually get all of the oil out (unless you use the drain plug that lets oil out at the bottom of some engines thus allowing oil to spill all over. ) using a pump , even draining oil when hot, you may still leave 1/2 quart inside. so the way to add new oil is to measure on your pump exactly how much oil you took out, and put that exact amount of new oil in in. the Mohler pump shown above has graduated lines so that you know exactly how much oil you've taken out.

you can also take engine maintenance and electrical wiring courses through the US Power Squadron, and get a 10% discount on your boat insurance...


wishing you fair winds and money savings 🙂
 
Figured I would share our experience. A little more than we expected...
$868 - for dock call.

service.JPG
 
Yikes...my heart and wallet just missed a beat...
 
A few things come to mind. Nothing lasts forever, but really did they have to charge you for the transmission fluid and filter with the boat only having 50 hours on it? Didn't the new transmission come with oil and a filter? I think we ought to be able to claim these boat service people as dependents on our taxes. I noticed the date promised 8/12/ and the date the invoice was printed 9/14. It looks like they missed the promised date by a few days. Maybe they are just real slow getting these bills together. 😱
 
River Bank":2tipgox9 said:
Yes, I know about those warrantees, and their voidance if you use someone else's parts etc, but I am so fed up with these boat yard riff-offs that I will likely go my own way.

Bob /// $Merlot$ /// Nanaimo

The odd thing about these Volvo-Penta warranty requirements - as per the manual - is that my experience so far has been that my local Volvo-Penta dealership did not use Volvo oil in the engine, nor did they use Volvo oil in the reverse gear. When I asked to buy Volvo-Penta OAT antifreeze they wanted to sell me another brand that was not OAT compatible. I had the 50 hour service completed by a V-P dealer only because I didn't want to have any issues with Volvo-Penta down the road, and they were going to look after a warranty issue (which they never did because they said they didn't know about it - gawd).

Later I called Volvo-Penta (Canada) and asked about the non-Volvo-Penta oils. They said Rotella T3 (which was put in) was fine oil and not an issue and that they can not legally require us to have the 50 hour warranty check done. He said as long as we do the check list ourselves or have someone else do it and keep records/receipts that they will honour the warranty...
 
By (US) law, VP has to honor their warranty regardless of whoever does the maintenance work (they CANNOT require the work be performed by them or claim it voids their warranty). However, you have to prove that you did the work (receipts, etc.).
 
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