Andrew does it again!

[knotflying]

So I'm on the East coast wrapping up the Mystic, Ct rendezvous and as everyone is leaving around 9:00 am one of the boats (Gansett Ranger) had their Yanmar alarm screaming and a blank screen. As I was trying to troubleshoot the issue and was getting nowhere I called Andrew. Duh!!! Three hour difference! 6:00am Sunday morning and guess who answered, He was a bit groggy, but immediately started to help me troubleshoot the situation. After about an hour we narrowed it down to the NEMA 2000 and although not completely fixed, stopped the alarm and got the Yanmar display working. Hopefully a Garmin tech can get to the boat today and take care of the rest.
I had my own business for over 30 years and although I had great employees I would have killed to have people like Andrew. As a matter of fact everyone at Ranger that I have dealt with has been great. Being able to get good people on staff and keep them as well as keeping them motivated is a tough job for management. Besides a nice looking boat, that is what keeps people coming. Keep it up and Ranger Tugs may be the only boats out there!

Mike Rizzo

 

[The Masons]

What a great testimony to Andrew and Ranger Tugs! Thanks from all of us!

 

[Brian B]

I am the owner of the boat with the stated problem. Although it has not been corrected yet or the cause determined I tip my Captain's hat to Andrew. As Mike said who would answer their phone at 6:00am on a Sunday morning to deal with a problem. Also a special thanks to my buddy Mike Rizzo who dived right into the issue and delayed his own departure by 2 hours from the Rendesvous. Although the 5212 is out of commission I have back up GPS devices for navigation, as well as charts. This is a good example of why not to depend on a single device.
Thanks again Andrew, Mike and everyone else that helped out.
Brian

 

[baz]

Fantastic post... and once again showing how Ranger Tugs (Andrew in this case) comes to the rescue for its customer. It's just too hard to understand how Ranger keeps this up year after year. after year This is a real testament to Customer Support and is worth its weight in gold.

I've made many a call to Andrew and in all instances he has answered immediately or soon after will return my call. We must take care of these Ranger Tug people like they were shiny jewels.

In order to learn from this problem it will be very helpful if when you get the 5212 fixed you post back with the details indicating the problem symptoms and what Garmin did to fix things. Much appreciated.... thanks. 🙂

 

[Pourhouse]

There are more than Andrew in this organization. A few months ago, we were trying to make a early morning departure on a Sunday. An puzzling alarm went off that said to contact the manufactures dealer. Reluctant to call any one at that hour, we sent Mark at Wefings Marine, our dealer, a text asking him to call when he could at seven am. The phone rang before I could put back in my pocket and he worked me through the problem. Kudos to those who understand how important service is and give it.

As a restaurant owner I believe you need good food and good service will make any food taste better. As a boat owner we appreciate it.

 

[Brian B]

I am the owner of the boat with the stated problem. Although it has not been corrected yet or the cause determined I tip my Captain's hat to Andrew. As Mike said who would answer their phone at 6:00am on a Sunday morning to deal with a problem. Also a special thanks to my buddy Mike Rizzo who dived right into the issue and delayed his own departure by 2 hours from the Rendesvous. Although the 5212 is out of commission I have back up GPS devices for navigation, as well as charts. This is a good example of why not to depend on a single device.
Thanks again Andrew, Mike and everyone else that helped out.
Brian

Update:
After not getting a response from a Garmin dealer in CT and paying daily dockage fees we made a decision to abandon our Hudson River trip and return to RI for repairs. The weather is just too nice to not stop at Block Island RI on the way home. I knew that the Queen Bee a Ranger 27 was going to be there and made contact with the owners Jim and Lori, we were at the Mystic Rendezvous together where we had met for the first time. Jim is a an electronics tech from his career in the Navy and dived into diagnosing the problem with a couple of calls to the Garmin Rep who had been at Mystic. Long story short we have a bad wire from the GPS on the mast to the 5212 display. We removed the GPS from the mast and now have it inside at the helm using the NEMA wire from the VHF. (This is a small island with very limited resources) All systems are functioning except for the distress call on the VHF. Thursday we head for NY to resume our trip and we will snake a new wire when we return.
I can't say enough about this Ranger Tug group in the North East. I never had imagined making the friends that I have by buying a Ranger Tug.
Thanks again to everyone that has helped us out. When it comes to electronics I'm still trying to get the clock to stop flashing on the VCR. 🙂 (trivia ? What movie was that line from?)
Brian

 

[HRowland]

Glad to hear you are on your way to fixing the problem. That is one disadvantage of NMEA 2000, it is a bus type network and if certain faults occur anywhere on the bus the entire network goes down- along with every device on it.

Howard