GarryH
Well-known member
- Joined
- Jan 15, 2019
- Messages
- 65
- Fluid Motion Model
- C-30 CB
- Hull Identification Number
- FMLT2932D121
- Vessel Name
- Miss Starr
- MMSI Number
- 368228190
In my humble opinion, in the explosive growth being experienced in the "cottage industry" of recreational boating, it is paramount to locate and engage with a local dealer and its personnel that exemplifies the epitome of customer service. To that end, my recent experience:
Edgewater Yacht Sales, Palmetto, FL
Lorenzo and Emile,
I want to say that Pam and I are sincerely grateful for the service and support in your ensuring that our vessel has finally met the performance specification for the boat and the Volvo Penta D4 320hp engine. Albeit 21 months from the date of delivery of our new 2021 R-29, the issue was finally resolved with the “re-configuration of the prop by General Propeller in March 2023. The issue was originally identified by Suncoast Diesel, Sarasota in September 2021, and essentially was discounted by Volvo and Fluid Motion as a local (Florida) problem and disavowed themselves of any responsibility. But not Edgewater Yacht Sales and specifically Lorenzo Castro, your representative and salesperson. EYS, Palmetto, FL. Due to his efforts and support by Edgewater Sales and Emile, we now have a vessel that meets at least the minimum Volvo factory performance specifications. Of course, that is what is expected when a purchase transaction is initiated and concluded, but in this case would not have unless the staff of Edgewater Yacht Sales went the extra nautical mile. Thank you Lorenzo and Emile and you can count on us to spread the word and refer you and Edgewater Yacht Sales in the future. Please keep up the great work and customer support.
Edgewater Yacht Sales, Palmetto, FL
Lorenzo and Emile,
I want to say that Pam and I are sincerely grateful for the service and support in your ensuring that our vessel has finally met the performance specification for the boat and the Volvo Penta D4 320hp engine. Albeit 21 months from the date of delivery of our new 2021 R-29, the issue was finally resolved with the “re-configuration of the prop by General Propeller in March 2023. The issue was originally identified by Suncoast Diesel, Sarasota in September 2021, and essentially was discounted by Volvo and Fluid Motion as a local (Florida) problem and disavowed themselves of any responsibility. But not Edgewater Yacht Sales and specifically Lorenzo Castro, your representative and salesperson. EYS, Palmetto, FL. Due to his efforts and support by Edgewater Sales and Emile, we now have a vessel that meets at least the minimum Volvo factory performance specifications. Of course, that is what is expected when a purchase transaction is initiated and concluded, but in this case would not have unless the staff of Edgewater Yacht Sales went the extra nautical mile. Thank you Lorenzo and Emile and you can count on us to spread the word and refer you and Edgewater Yacht Sales in the future. Please keep up the great work and customer support.