Factory support

[wa7pug]

I am old school ... sure, we all buy products based upon appeal, with input from reviews and such, but one of the key factors I consider - especially with relatively expensive things - is the service that goes behind the product, and there is not a week goes by that I am not disappointed in a supplier's service performance, and many of them I have never gone back as a customer. That said: I am impressed and amazed and very grateful for the customer/factory and forum support behind Ranger Tugs. During the first couple of months we have owned our R-25SC, Ivan at the factory and others have answered countless questions and made good recommendations, as well as given good support on questions ("I cannot find this part - can I repair this one with TIG weld?" ) ALWAYS within a day or so and sometimes even same day. I think this is an important factor, and one to consider when considering a Ranger Tug. Also this forum is an amazing resource ... Curt stayed with me through the entire process of sorting out the power problem with the overhead TV/monitor, and we found the problem, which turned out to be a maintenance issue. My hat is off to all of you, and for others who are either loving their Ranger or looking at one - keep service in mind. The service may be more valuable to you than the actual product purchase itself.

 

[jimv]

Agreed!

The factory response that they have given me is even more impressive when you factor in that I am the third owner of this vessel.
The support staff has always responded to the inquiries I've made, took the time to dig into 10+ year old systems/parts and provided the answers or when they couldn't, great resources for me to follow up with.
The knowledge and support of this forum is also impressive in it's own right.

I know I am 'preaching to the choir' but I'm glad I went with a Ranger Tug and got the backing and support from all of the folks involved in this forum.

Jim

 

[JeffreyAC77]

Having been in sales my entire career and in various industries, customer service is a pivotal part of who a company is to their internal and external customers. I can say without question that our experience with the CS team at Fluid Motion has been beyond anything I ever experienced during my working career - BRAVO to the team and company management for their support in maintaining this asset.

 

[MV Toujours]

I am old school ... sure, we all buy products based upon appeal, with input from reviews and such, but one of the key factors I consider - especially with relatively expensive things - is the service that goes behind the product, and there is not a week goes by that I am not disappointed in a supplier's service performance, and many of them I have never gone back as a customer. That said: I am impressed and amazed and very grateful for the customer/factory and forum support behind Ranger Tugs. During the first couple of months we have owned our R-25SC, Ivan at the factory and others have answered countless questions and made good recommendations, as well as given good support on questions ("I cannot find this part - can I repair this one with TIG weld?" ) ALWAYS within a day or so and sometimes even same day. I think this is an important factor, and one to consider when considering a Ranger Tug. Also this forum is an amazing resource ... Curt stayed with me through the entire process of sorting out the power problem with the overhead TV/monitor, and we found the problem, which turned out to be a maintenance issue. My hat is off to all of you, and for others who are either loving their Ranger or looking at one - keep service in mind. The service may be more valuable to you than the actual product purchase itself.

Totally agree with you, based upon my personal experience.

This customer service policy starts at the top with the Livingston family and Jeff Messmer and works its way through the entire organization.

The fact that they encourage customers to stay in touch with them and to attend their Factory Rendezvous says that they want long lasting relationships with happy customers.

The exact opposite of some companies customer service motto: "They're born faster than we can piss them off!"

Hope to see you at the Desolation Sound Rendezvous!

Patrick

 

[Ralf H]

Thank you all for the kind words.

I believe what we do is relatively simple. We love our product, our people, and we especially love our customers. Credit definitely goes to our management team to hire the right individuals that gel with their coworkers and also have the best interests of our customers at heart. Perhaps occasionally we may fall a little "short of the glory", but we bounce back quickly and work harder to make things right.

I would also like to give lots of credit to our customers for allowing us to serve them and staying patient with us when solutions might not be readily available at first. It helps immensely when you are working with people who are willing to work with you.

I'm sure it will be this way for many more years to come. For that, I will thank all of you in advance for becoming a part of our family in the first place, and for continuing to stay with us.

Thank you all!

Ralfie