Great Service as Always

[linedoctor]

In the middle of taking care of Patrick's auto pilot install, I e mailed Andrew to ask about a couple of issues that cropped up over the last few days, specifically what appeared to be a clogged fuel vent and an engine error message I received the other day. I just expected an e mail reply with some advice as I planned on trying to work on the vent on my own and was just curious what the error message meant and whether or not it required some action. Ronnie from the Cutwater plant also weighed in with a suggestion for the vent issue.

Instead of resolving my questions with the expected e mail, Kenny called me today to tell me he was going to be in my area and that he'd stop by my boat to check out both problems in person, which he did. Andrew had also contacted the local Yanmar engine dealer and got me additional information on my error code and sent me a link for the PDF version of the Teleflex user guide I'd been unable to find on the Internet or get from Yanmar.

That's customer service at its best.

 

[patrick]

And after Patrick's auto pilot install, more amazing service from Andrew and Ranger Tugs......... on the way to Gig Harbor we discovered that the radar did not work.....so of course we thought it had something to do with the auto pilot..........but no, after extensive phone conversations it was determined that it was not anything to do with the install, and in fact was caused by an unfortunate incident in the installation of our new Wi-Fi booster and access point which was performed by some rank amateurs while filling in time at Des Moines waiting for Andrew and Kenny......anyhow, the amazing Andrew (my new superhero) came to Gig Harbor, repaired the damage, and got our radar working again!!! Thank you Andrew just does not seem enough!!!

Another example of the amazsing service that one might not get if one chose a boat other than a Ranger Tug!!! I am a customer for life!!!!

Gail ( and Patrick)

That's It
R-25 Classic
Salt Spring Island BC