Sounds like the transfer switch is malfunctioning. To go a step further in troubleshooting. When you plug into shore power and the outlet and microwave panel is not powered for the estimated hour is the battery charger charging the batteries? The symptom is a regular occurrence in Fluid Motion boats. The Promariner Charger/inverter had the same issues as the Kisea. I'm not sure why the failure rate is common but it seems to be. Temperature, moisture and proper air movement around and though the unit I believe have something to do with it. (Just my opinion) Installing an air mover around the unit may help and making sure the unit is in an area without moisture would help too. I personally do not want a Charger/inverter installation in a boat. One fails, they both fail. I also don't like auto transfer switches. Power goes out and inverter turns on. If there are 120V users on the circuit this makes for depletion of battery voltage (AH) and in some cases a full discharge. If this happens a few times the batteries Life and integrity is reduced.
The power panels on the R29 are wired so that only Microwave and outlets can be powered off the inverter. If you do extensive cruising you must rely on a Generator for any other 120V user. This doesn't work for me so I wired the panel so the inverter can power the full panel. Power management is needed so the battery AH depletion is not that fast.
Wiring the inverter to power the the complete panel is not difficult. Below is a basic sketch of the shore power schematic on a R29. Removing the 3 way rotary switch and installing a 4 way switch will allow this to be done safely and to ABYC recommendations. Blue Sea makes the switch.
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This photo shows the 4 way rotary switch OFF /Shore/Generator/inverter.
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The Panel in this photo is wired so the inverter will power any 120 volt users. The inverter used is a Kisea 2000W stand alone (no charger) The way this inverter was wired there is no shore power connection to the inverter and the internal transfer switch is not used. In order for the inverter to operate it must be turned on. It is not wired to automatically come on if shore power is removed.
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At no time do you have to worry about failed transfer switches or inadvertent shore power outages and battery depletion.
The battery charger installation is separate. When replacing the Charger/inverter instead of replacing with all in one, replace it with a 2000 watt pure sine-wave inverter and a larger capacity battery charger. Minimum of 50 amps. Install the combination in a well VENTILATED area (good luck finding that in a RANGER or CUTWATER without modifications) Do your best to find this location. Make sure the area is dry and no way for water infiltration to the compartment.
Making these modification on a Ranger or Cutwater will reduce the amount of threads like this. There are a bunch of them!!!