Jacket by Gearheart Embroidery

Toucan

Well-known member
Joined
Feb 8, 2017
Messages
137
Fluid Motion Model
C-28
Hull Identification Number
FMLT2732B717
Vessel Name
Toucan
MMSI Number
367796310
I ordered a jacket from Gearheart Embroidery for my wife for a Christmas present. To keep it a secret, all negotiations were done over the telephone, a risky proposition. They shipped the jacket to me with my wife's name misspelled. When I inquired if I could ship it back to them for the name correction after she received the gift, Howard said that would be fine. He called back a few minutes later and said he would ship another jacket with the correct name at no charge. For fast delivery, he personally went to his clothing supplier and picked up another jacket, had the extensive embroidery applied and personally took it to the shipper so that I would receive the new jacket in two days, just before we left home. That way, my wife received the perfect jacket in time for our Christmas celebration. When my wife opened her present, she was thrilled. A big thanks to Gearheart Embroidery for the outstanding customer service.

In doing the embroidery design, they got the font design of the boat name and imagery graphics file from Margaux in Gig Harbor in Gig Harbor, WA, the person who did the graphics work on our boat. I also sent them a side view line drawing of our R-27 Classic, which they digitized and put on the back of the jacket. The embroidery is an outstanding match for our boat.

Barry Thompson
TOUCAN, R-27 Classic
 
I recently purchased a vest and jacket from Howard. He truly understands the old fashioned way of customer service. I could not be happier with the attention and service he showed me. Highly recommend.
 
Same here, he made 2 jackets for me and service was beyond what is normal today!
 
Thanks everyone! Carol and appreciate you using Gearheart Embroidery!
 
We too had a great experience with Howard. Shirts and jackets with our logo above the Ranger Tugs logo. Came out beautiful.
 
Back
Top