Majestic LCD Television warranty?

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PuffinStuff

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Fluid Motion Model
C-288 C
Vessel Name
Puffin
Hello, we just purchased a preowned 2012 R-29 and we love it, but on our maiden voyage we tied up to a buoy and decided to watch a movie in the forward berth. We had a collection of DVD's to watch, but each of them - some brand new - glitched in terms of picture and sound. We did not experience this with the main cabin drop down tv. Is this still covered under any type of warranty by Majestic (I heard they offer a 3-year warranty on their products, but haven't confirmed this). We don't watch a bunch of movies while out, but great to have it working for when we want to.

Thanks,

Paul
 
Paul it looks like Majestic has a 3 year warranty. Did you get an Instruction Manual for the TV? I see in mine that there is a DVD setup section, maybe it has never been set up? Just a thought.
 
Hello Paul,

Your best bet on this one is to contact Majestic directly. I would also verify battery voltage just to make sure this isn't the cause. Being a 12 volt TV, the dvd requires good battery voltage to properly operate.

Any questions, feel free to email us direct.

Best regards,

Andrew Custis
 
We had the same problem on our new R-27. Our dealer has arranged for a replacement.
 
Thank you for the replies. I'll play it safe and go through the set up procedures, as I cannot verify that they were done properly prior to our ownership, but we can watch long portions of DVD's without faults, but then it regularly comes back to a picture or audio glitch, which leads me to believe it is a hardware issue. The secondary tv in the main cabin works great, so my guess is they were both set up properly at the initial purchase.

Thanks - Paul
 
You might want to consider cleaning the heads also. Insert a cleaning CD a couple of times might help.
 
Majestic has been great on warranty . Real people with a real human on the phone and good service !

Marc
 
I went through the set up procedures again and did put in a head cleaning disk a couple of times as recommended. Initially, I thought we were good to go, but after about 30 minutes of the movie working perfectly, back to sound glitches. I went through the head cleaning disk routine a couple more times for good measure, but to no avail.

I did email the "Contact Us" portion of Majestic USA website, but that was two days ago and no response yet - just an automated email saying it had been directed to Majestic.

Is there a local dealer I can contact where I can actually talk with someone or bring this item in for an inspection (or possibly a replacement?) If anyone has a contact name and number, I'd be very appreciative.

Thanks - Paul
 
Paul:

Earlier in this post Andrew at Ranger Tugs mentioned you could call him with questions, he may have a contact name and number at Majestic. The phone number in Kent is 253-839-5213 if you choose to call Andrew. Let us know what the final answer to the problem is.
 
I called that number and got a fax sound reply, but will try again tomorrow. Stopped by the factory today and met Andrew and Kenny (great guys!) and they gave me the email of the person I need to speak to at Majestic. Hope to have this resolved shortly and will update on how things go.

Thanks - Paul
 
I got a call from Tony at Majestic - the CEO as it turns out - and although we didn't get a chance to speak personally, he followed up with a great email asking some follow-up questions. It appears as though the DVD is bad, although the rest of the TV is operating fine. They are covering it under warranty and sending out a replacement. When we receive that I'll send them back the bad one in the same packaging. Very impressed with their service and will report back when we receive the new set.

Thanks to Majestic for standing behind their product!

Paul
 
Thanks for the update Paul, it's good to know that the accessory companies Ranger Tug works with provide good customer service.
 
To close this loop, the new television arrived, which was an upgraded newer verion of the defective one. Only days later I received a free return shipping label and sent back the older model in the box the replacement had arrived in. It works great and I cannot say how impressed we were having the CEO of the company handle this personally and check in by email and phone from time to time all the way from Australia!

Great job to Ranger Tugs for choosing to work with such supportive vendors and "Good on ya!" to Tony Munro from Majestic in helping solve this problem.

Paul
 
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