Nautalert experience anyone?

jlhowland

Well-known member
Joined
Nov 30, 2019
Messages
69
Fluid Motion Model
R-21 EC
Hull Identification Number
FMLC2823L819
Vessel Name
Feet Wet
I was at the Baltimore Boat show recently and talked to a rep from NautAlert (NautAlert.com). They have remote monitoring setup that you can access via app (phone, tablet, computer). It can monitor temp, bilge pumps, high water alarm, anchor drift, etc. Looks like something I might find useful. Wondering if anyone had one and their thoughts.
 
I don't have specific experience with Nautalert, but I use a product called Siren Marine and I like it. Quick look at the Nautalert site and they look pretty similar
 
Thanks! Just checked out Siren Marine. Looks like a very similar product and service. Looks like NautAlert is new and trying to undercut them a bit. The module is about $100 cheaper and the service is only $15/month. Think I might try it out.
 
Ok, time for an update. I bought and installed a Nautalert with a few extra sensors. After about a month of tinkering and multiple conversations with customer support the unit is installed and doing what is advertised. This is a relatively new company (about a year and a half old) out of Pasadena, MD. They are still getting a few kinks ironed out, but the customer service was quick to answer questions and replace parts that didn't work quite right. The installation instructions are nonexistent and the one youtube video is misleading. If this product interests you, hit me up with questions or ask their customer support for help before installing it and it will go much smoother.

The basic package costs $479 and comes with the monitor unit, one battery cable, one bilge cable, one shore power cable three extension cables (3ft, 6ft, 12ft) One LTE Antenna One GPS Antenna. The home webpage (as opposed to the store tab) says the package comes with 2 battery and bilge cables. That is not true. In addition to the basic package, I ordered another battery cable ($15), bilge cable ($15), temperature sensor ($25), high water alarm ($20) and contact alarm ($20). The three extension cables are enough to wire everything into the unit, but I did have to do a cut and splice job to move some excess wire from the forward bilge pump wire to the contact alarm wire. I bought the year of monitoring service for $149 because I want to extend my boating season as much as possible and freezing is my biggest threat.

I mounted the unit on the electrical panel just aft of the dinette/midships bunk. From there I could run the wires out into the engine compartment to their various locations with little trouble. I zip tied the wires to the other wire bundles and the install looks fairly clean. Bat 1 is connected to the forward house battery. Bat 2 is connected to the engine battery. Bilge pump 1 is the aft bilge pump. Bilge pump 2 is the forward. The high water alarm is mounted on the forward fiberglass wall of the engine compartment next to the factory installed audible high water alarm. This was the hardest thing to install because of the tight space. The temp probe runs along the port side of the engine compartment and ends near the seacock for the engine intake. The shore power monitor is a usb connector. It plugs into any shore power ac outlet with a provided usb to ac outlet adapter. I plugged mine into an ac accessory outlet that I have in my starboard battery compartment. Not sure if everyone has this as it is used to power an engine compartment heater that was installed by the dealer before I took delivery. The upside is that I know if there is power going to my engine heater, which is super important in the winter.

Bilge pump install can be tricky. The YouTube video and instructions assume you have floats on your bilge pumps. If you have floatless automatic bilge pumps (like I do) touch base with customer service before you install them. I had to connect to the brown and white wire to get the sensor to operate properly.

With the main unit in the aft part of the cabin and the external sensor in the engine compartment I get an idea of the temperatures in both locations and whether my heater is working hard enough to prevent freeze damage.

I had to drill one hole in the cabin floor under the door for the contact alarm wires. This hole leads the wires into the forward part of the engine compartment and the forward bilge pump, high water and contact alarm all kind of bundle together into the monitor unit. Seal the hole around the wires with a little white silicone and you hardly notice it.

Lastly a quick note about reliability and service. A couple of days after I installed the unit it started getting stuck in a boot loop. After multiple conversations with customer service, they came out to the boat and replaced the circuit board and updated the firmware. I live in their area. If I didn't they would have shipped a new unit. It has worked fine since. The high water sensor shipped with the float sensor upside down and thus was indicating high water all the time. Customer service gave me instructions on how to flip the sensor around. It was not hard, but indicates some quality control problems. I am still working two gremlins. The external temp sensor stopped reading. Still waiting to hear from customer service. They said it was either a bad sensor or firmware problem and they are investigating. Also, the unit is not recognizing the internal backup battery. Customer service is trouble shooting, and I'll update with the results. Bottom line, It's been a little more work than I expected, but it's working now and with this info it should be fairly straight forward for other folks. If cost is no object, Siren Marine is probably a better option. But Nautalert does most of what that does at a fraction of the price. Hope this writeup helps, hit me up with any follow on questions.
 
I like the idea, I just don't want another monthly bill! Now I did ask them "I take it there is no charge if connected to WiFi. Yes?" The answer I got-----

It is still monitored via the web and text and e-mails are sent. WiFi is recommended but not required.

Paul
--
Paul Dowling


So I "think" if you have WiFi at the dock you may not need cellular. Going off the dock you will.
 
Paul's statement makes sense. I have noticed the ability to connect to wifi from the device. My marina has wifi, but it is not free so I the cellular made more sense. Of note, unlike Siren Marine, this unit has an integrated display and most of the info is available just by looking at the device without a cel or wifi connection. Of course, the utility is really in the ability to monitor the info from anywhere using the app, but there is some value in just having the device. I think the decision really comes down to what do you want to monitor and what it is worth to you.
 
John - I've been installing the Nautalert system as well, and having some frustrations with it. I'm curious how you installed the bilge monitor? I first attached it to the brown wire on the bilge, which is the automatic wire, per the Nautalert instructions. However, the monitor showed the bilge running continuously since that wire is always hot. They then told me to change to the brown/white wire, but I am getting the same results with the monitor showing the bilge running near constantly. Did you get your bilge monitor to work properly? thx
 
I had the same initial problem you had. The problem is the sensors are made for bilge pumps with float switches. But most new automatic bilge pumps, including the Rule pumps in the C-28 are floatless automatic pumps. You have to connect to the brown and white (Manual) wire because when the pump operates automatically, it back powers the manual wire to light the helm light. When I moved to the brown/white wire it worked fine. Have you contacted customer service?
 
Thanks. I've got a very long thread with their customer service. So far they've been very good on responding, including evenings/weekends. I think they may be getting a little frustrated (as am I) though. They've now referred me back to the bilge manufacturer to sort the problem with the bilge, since I get the same read on both brown and switching to brown/white, and haven't responded to a few other queries today yet.

I've also had other issues. For example:
- I tried disconnecting shore power this morning, but never got an alert that it was disconnected. I did get an alert when shore power was restored.
- The historical graphs don't seem to read properly. For example, my external temp, which is located in the front of the engine compartment near the forward bilge, was showing the expected fluctuations, but has been pegged at 52' for hours now with no variation.
 
As a follow on, I sent another email adding on one of the issues to the thread, saying "At this point I'm serious wondering if it isn't just better to return the system, assuming you even allow returns..." The full text of the response:

Please return the unit within 30 days of receipt to:

NautAlert, LLC.
RMA #21022301
8245 Parkway Drive
Clearwater Beach, MD 21226

Not even a "sorry for your troubles", so looks like I'll be sending this back and looking for an alternate solution...
 
That's too bad. I had a similar list of growing pains, but every time I contacted customer service we were able to get them corrected. When I was looking at systems it was between this one and Siren Marine. Siren has a lot more functionality, but is way more expensive. Garmin recently came out with a similar product that is kind of a mid priced alternative. Since all of the electronics are Garmin, I would think it would be pretty much plug and play. But haven't heard from anyone that has tried it.
 
Customer Service was great initially, but just seemed to lose steam. The install was super easy so it's a bummer that I couldn't get it working. I've been checking out the Garmin system and will look at the Siren one as well. Thx
 
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