Range remaining has gone weird

[JeffRad54]

My chart plotter (Garmin 7612 xsv) Range (mpg x gallons remaining) has been acting strange the last month.
For example, with 140 gallons getting 5 mpg, the chart plotter may show 550 miles, or 170, or 22, or 0, or anything in between.

I'm not sure where the chart plotter gets it's info, but the Yamaha Engine Display (YED) shows the mpg and gph, which seems to be accurate based on prior observations. Also, the YED fuel level (bars) is close to what the chart plotter displays.
i.e., the YED shows 9 bars and the chart plotter shows 140 gallons with 150 gallons capacity. It's not exact, but it is reasonable.

The variance happens during a trip. I can start showing xxx miles (incorrect) and then it will go up or down.
If I stop to anchor, it invariably shows 0.0 when I start up again.

Oh, I doubt it is a software update issue. The chart plotter software was updated long before this problem arose recently.

Do I call Garmin, or Yamaha?
Anyone else had this problem?

Thanks,
Jeff

 

[BB marine]

I did an update in May. In June my Range went to --- and has never worked since. I believe it is a software issue. There was another thread about this a few weeks ago. Not many comments about the issue.

 

[JeffRad54]

Thanks Brian,

I assumed it was a software issue vice hardware. Hope there is a fix soon!
See you over at the AGLCA site.

 

[BB marine]

Thanks Brian,

I assumed it was a software issue vice hardware. Hope there is a fix soon!
See you over at the AGLCA site.

I hope so ! I'm waiting for a new update hoping it fixes the bug. Yes I am a AGLCA member.

 

[BB marine]

There is a new Garmin update Ver. 2020.0730.2, as of Jul 30, 2020, I downloaded it using Active Captain fuel range is working properly.

 

[JeffRad54]

Excellent! I will D/L it tonight.

Thanks for the heads up, Brian.

 

[JeffRad54]

There is a new Garmin update Ver. 2020.0730.2, as of Jul 30, 2020, I downloaded it using Active Captain fuel range is working properly.

I downloaded the update, but my version still shows 2020.00
I just today ran Active Captain on my phone and it says Updates Ready To Install. Grrrr.
I'll try it again this weekend and let you know.

Jeff Radwill

 

[Rocky Lou]

The update fixed the problem for me as well. I had reported it to Garmin and got this email:
Hello,

The issue with the Range Field not showing value is fixed in software version 20.00. Please update your devices to the latest version and let me know if the issue persists. Thank you for your patience while we worked to get this resolved. The link to the Software Information Page is below.

Garmin Marine Device Software Updates



Thank you for choosing Garmin,

Vicki
Senior Marine Product Support Helpdesk Specialist
Garmin International
1-800-800-1020

 

[JeffRad54]

The update fixed the problem for me as well. I had reported it to Garmin and got this email:
Hello,

The issue with the Range Field not showing value is fixed in software version 20.00. Please update your devices to the latest version and let me know if the issue persists. Thank you for your patience while we worked to get this resolved. The link to the Software Information Page is below.

Garmin Marine Device Software Updates



Thank you for choosing Garmin,

Vicki
Senior Marine Product Support Helpdesk Specialist
Garmin International
1-800-800-1020

I've tried to update 3 times and my Range is still wonky (version 20.00)! I downloaded the latest update to a chip, plugged it in, and the Active Captain screen says software is up to date. I don't know how to proceed. Can't find a link on the Garmin site to help. Any ideas? I called the number and got no answer.

Thanks,

 

[Rocky Lou]

Jeff,
If you've confirmed that the Garmin unit has the latest version running, then you need to reach out to tech support. The Garmin Tech Support Page: https://support.garmin.com/en-US/?produ ... tab=topics shows three ways to contact them: call, chat, and email. Personally, I always try chat first when available during business hours.

Good luck,
Paul