Shout Out to Ranger Tugs Staff

[MV Toujours]

Fellow Tugnuts,

Last week, we were near Desolation Sound and developed some unrelated electrical problems, including a generator fault that made it inoperative until it can get serviced.

Tim Bates spent much time talking, texting and Facetiming with me to isolate the problems and develop some workarounds so we could have heat.

He escalated my issue and got Andrew Custis and Kenny Marrs involved. I was not expecting their involvement.

I can not adequately express my appreciation for their commitment to customer support. It is obvious that they care about us and firmly stand behind their products.

Thanks again!

Patrick

 

[pete s]

Here here......
I agree... most helpful manufacturing company staff I have ever encountered !!!
Pete S.

 

[Gin]

An enthusiastic +1!
Gini

 

[trailertrawlerkismet]

We’ve been Ranger Tug owners since 2011, on our third RT. We’ve experienced first hand, witnessed and read stories of the kind of service you write about in your post. They’ve been doing it this way for a long time and because of there desire and willingness to take care of there customers they’ve grown exponentially as a company. We know they must be doing something right when you consider the longevity of the staff, how they foster the “community of boating” with the Rendezvous’ and cruises all in addition to the great lineup of boats. Thanks.

Jim