Bobby Beard
Well-known member
- Joined
- Sep 11, 2016
- Messages
- 45
- Fluid Motion Model
- C-288 C
- Vessel Name
- Salty Hobo
I bought our 2017 ranger tug 29 CB in November after spending months of researching. I was under the impression the service was great and they would take care of you. After owning several big boats (silverton, carvers etc) I was tired of always worrying about them breaking down and having to work on them. I decided to buy new for worry free warranty period and having everything new. It has been everything but that. It started small and now has escaladed to full blown nightmare. If I can manage to get the repairs needed, the boat will be sold asap.
A brief summary..
on delivery I noticed the strike plate for the door was bent pretty badly. Requested a new one and was told they would send me one. 5 months and still don't have it after several request.
Rope lighting under bed was missing. Was told they must not put them in anymore even though the bedroom light switch had two switches. After exploring the boat on day of delivery I found the wiring under the bed for the rope lighting. I called and requested the rope lighting again. I did receive it and had to install it myself.
Shortly after noticed toilet leaks, run down edge and into the shower drain also wetting the wood at the base of sink. Have also requested this several times over 3-4 months. Was finally told last week for me to find a local guy to look at it. I did so beginning of this week and was told to have the guy in my area to contact ranger before he went out. He has left a voicemail with no return call yet.
One of the windshield wipers only works on high. Was told that was normal.. no attempt at repair and no final answer if it's normal or not.. I know it's not.. that's been reported for several months.
The starboard side window leaks water on to the engine controls and the thruster controls. I was told to check the wiring from the running light. I called back and told them no access to the wiring. Been 3 months and numberous request. Still not resolved. The water is entering the top of the window frame and getting the wood wet. Still waiting..
Now it goes down hill...
last weekend we had good weather and took our first family trip for the weekend.
First day out. The boat wouldn't do more than 2100 RPMs from either helm. Made it to our destination and found the entire back of our boat was covered in black soot as well as our brand new factory dinghy.
Anchored and tried to enjoy our day.
An hour or so later the generator stopped making power. Was running but It wasn't putting out power. Had happened once before when I was running it to excersise it. I tried to reset breaker all day and into the night. Wouldn't reset until the next morning... generator won't run both air conditioners...
Used dighy for the first time noticed with in a few minutes water was in the bottom of dinghy. Found the dighy is leaking from the transom. Brand new!
Heading back the motor wouldn't do over 2100 RPMs again. Stopped and shut off batteries to reset everything.
That worked and was able to get back to dock at regular speeds.
Sunday while removing the bedding from the cave my wife found the mattress soaking wet. I pulled mattress up and found foam and water everywhere. Black mold had already set in, was on flooring and growing up the carpeted walls. I'm guessing the ac isn't draining and is instead dumping all the water into the cave. Question is for how long? Mattress and carpet on walls are ruined.
I called Monday to request service on motor, genertaor and ac. It's Friday and still no word.
A lot of money tied up in a bed I'm can't use and scared to use.
If you were like me and looking at this thread to help you decide if you want to buy a ranger contact me first!
I have pictures of all of this, I have the numerous text messages and emails.
This is a nightmare and the worst purchase of my life!
A brief summary..
on delivery I noticed the strike plate for the door was bent pretty badly. Requested a new one and was told they would send me one. 5 months and still don't have it after several request.
Rope lighting under bed was missing. Was told they must not put them in anymore even though the bedroom light switch had two switches. After exploring the boat on day of delivery I found the wiring under the bed for the rope lighting. I called and requested the rope lighting again. I did receive it and had to install it myself.
Shortly after noticed toilet leaks, run down edge and into the shower drain also wetting the wood at the base of sink. Have also requested this several times over 3-4 months. Was finally told last week for me to find a local guy to look at it. I did so beginning of this week and was told to have the guy in my area to contact ranger before he went out. He has left a voicemail with no return call yet.
One of the windshield wipers only works on high. Was told that was normal.. no attempt at repair and no final answer if it's normal or not.. I know it's not.. that's been reported for several months.
The starboard side window leaks water on to the engine controls and the thruster controls. I was told to check the wiring from the running light. I called back and told them no access to the wiring. Been 3 months and numberous request. Still not resolved. The water is entering the top of the window frame and getting the wood wet. Still waiting..
Now it goes down hill...
last weekend we had good weather and took our first family trip for the weekend.
First day out. The boat wouldn't do more than 2100 RPMs from either helm. Made it to our destination and found the entire back of our boat was covered in black soot as well as our brand new factory dinghy.
Anchored and tried to enjoy our day.
An hour or so later the generator stopped making power. Was running but It wasn't putting out power. Had happened once before when I was running it to excersise it. I tried to reset breaker all day and into the night. Wouldn't reset until the next morning... generator won't run both air conditioners...
Used dighy for the first time noticed with in a few minutes water was in the bottom of dinghy. Found the dighy is leaking from the transom. Brand new!
Heading back the motor wouldn't do over 2100 RPMs again. Stopped and shut off batteries to reset everything.
That worked and was able to get back to dock at regular speeds.
Sunday while removing the bedding from the cave my wife found the mattress soaking wet. I pulled mattress up and found foam and water everywhere. Black mold had already set in, was on flooring and growing up the carpeted walls. I'm guessing the ac isn't draining and is instead dumping all the water into the cave. Question is for how long? Mattress and carpet on walls are ruined.
I called Monday to request service on motor, genertaor and ac. It's Friday and still no word.
A lot of money tied up in a bed I'm can't use and scared to use.
If you were like me and looking at this thread to help you decide if you want to buy a ranger contact me first!
I have pictures of all of this, I have the numerous text messages and emails.
This is a nightmare and the worst purchase of my life!
