Yanmar help in CA

C

carenegade

New member
Joined
Dec 18, 2010
Messages
2
Fluid Motion Model
C-288 C
Vessel Name
Lido Deck
Hi all -

I'm looking for some advice. I have an R29 that we purchased in August and it's been out of action for 3 weeks, with no end in site. The Yanmar and Garmin displays are not receiving information from the engine, and the oil pressure warning alarm is going off constantly. We've confirmed it has oil pressure, so it appears to be an electronics problem with the engine. We're finding it very difficult to get anyone to come out and service it. Ranger hasn't sent anyone and won't respond anymore, our dealer can't seem to locate anyone, and the guy who services the boats at the dock can't seem to find anyone.

So my question is, does anyone have any suggestions on how to remedy this? Should I expect Ranger or the dealer to be providing assistance with this? Has anyone had any luck getting Yanmar service in California, and if so who?

Any help would be appreciated.
 
Did you purchase your boat new or used? If it were used, did it include a warranty? Did you purchase it through Faralone in Alameda?

If it is new, I would expect help from the factory. It may be strictly via phone but, they should assist you. Try giving Andrew a call at the the Kent Location. If you purchased it through Faralone, I would be working with Patty and her crew. I have never done business with Patty but have heard great things about her.

With all of the boating in the Alameda area, there has to be at least one good Yanmar service facility.

I would suggest starting with these folks:
Distributor
Alameda
Boatswain's LockerDistributor
2394-A Mariner Square Drive
94501 Alameda
T 510-995-5355
F 510-865-6944
I www.boatswainslocker.com
E pabreu@boatswainslocker.com

If they do not do service work, I would think they could give you a suggestion as to who to use.


Good Luck!
 
John, I really appreciate your frustration with the Yanmar engine repair and I'm deeply sorry for all your inconvenience. It is quite rare to be caught in this type of a engine repair, I have sent Chucks Marine out to your boat and Andrew from Ranger has tried to find a fix. Boatswains Locker has been contacted and the only trained Yanmar service tech for this engine is at KKMI. Jerry from Club Nautique has been in contact with Mike from KKMI and we are hoping to have this resolved this coming week. I know all this still doesn't give you a boat for the holidays but if I may offer you one of my stock boats for your use until your boat is repaired I would be happy to do so. Farallone is committed to making this a great experience for you and although we can't always control how the manufactures respond to our needs I hope you know we are there to support you. Please come by my office and I'll have a Ranger all decorated for the holidays for your use.

Warmest Regards, Patty Garfield, Owner of Farallone Yacht Sales.
 
WOW...I'm finally speechless!
(and silently wishing I bought my refrigerator from Patty).
 
First the apologies.

I tried to keep names out of this as my intent was not to point fingers. But it seems that the boating world is smaller than I expected and anonymity is wishful thinking.

In my initial post I indicated that Ranger wasn't returning phone calls. In fact that's not true. Andrew Custis did return my call to Ranger, but unfortunately it showed on my phone as Stanlee Steamer. Since I don't need my carpets cleaned, I ignored it. Thank you iPhone. Andrew has been very responsive, and even took a call from me early on a Sunday morning in an attempt to walk through getting this resolved.

It also seems that my comments were interpreted to mean that my dealer - Farallone Yachts - was not providing any assistance. That was not my intent. At the time, I wasn't aware that they actually had found someone to look at the engine. I can say unequivocally that Patty and her team at Farallone have provided better service than from any dealer that we've ever bought anything from, bar none. She has gone WAY beyond what could or should be expected, so her offer of a loaner boat is not a bit surprising to me. I would recommend her and her team to anyone.

The intent of my post was to get an education and some help. This is the first boat we've owned that doesn't fit in our garage. My wife and I intend to make large boat ownership a long term lifestyle, and we started with the Ranger. In the past we've known exactly who to go to for the ski boats and for that matter the cars, but this is different. Ranger is not GM. They make the boat, put a Yanmar in it, along with a lot of other stuff they don't make. So should I expect Ranger or Farallone to be getting the engine/garmin/ice maker/refrigerator/etc. fixed. I know what Patty's answer will be, but God forbid we buy the next boat from someone else. To what lengths are the dealer/manufacturer supposed to go to get this taken care of? I'd know the answer if I bought from GM, but I'm wondering if the level of service Patty is providing, and the effort that Ranger is putting into this is to be expected. Where's the cutoff?

The second part was to get some help with Yanmar. We had heard nothing but good things about Yanmar before buying the boat, so it caught us by surprise when no one could locate someone to fix it. I'm told this engine isn't manufactured by Yanmar. That may or may not be true, but if it is may have something to do with the delays/confusion. So I was hoping someone else with a 29 had located someone that could do the work. Having only one facility trained on an engine seems odd though. Is this common?

So sorry for stirring up a hornets nest, and apologies again to both Patty and Andrew. We're not as frustrated as it may seem. Just trying to find our way around this new boating world.
 
I purchased my R21 straight from the Ranger factory before Andrew joined Ranger and commented that Ranger was the most responsive company that I had ever made a major purchase from. When Andrew arrived he carried on with all Ranger had been and never failer to respond to technical question that I had. That was the days before EC,25,27,and 29 but from what I read they are still the same. Probably just more of us to call them and more components to address info. on. Do not still have the tug but would go there again if the lottery ever lands on my door.
Ron
 
WOW and Double WOW or WOW WOW, only because Slack Jack beat me to the single WOW.

I visited Farallone Boat Sales in San Diego two years ago when I was down there. I met their sales guy, Jesse. He was impressive. I posted here at the time that I had been impressed. This takes it to a new, way higher level. I will be back down to San Diego this February. I will stop in just to say hi and thanks on behalf of the Tug Nutters. This is what beyond the call service looks like.

Thanks Patty for raising the bar on service. I look forward to meeting you in person if you are in SD the first week of Feb, 2011.

We really are a lucky group to have dealers like Patty and Marc and factory support w/ the Livingstons, Jeff and Andrew. I wish I could afford my dream boat now so that I could support these folks monetarily.
 
I'm tossing my hat in the ring mainly to give some Kudos to Pat Garfield and Andrew Custas. I purchased a Ranger 25 from Pat about a year ago and have since moved up to a 27 for a bit more room. Based upon my experience I would say, unequivocably, that you cannot find two nicer people in the boating business. They manufacture and sell boats for a living but their interest doesn't stop when a new boat heads out the door. They backup what they sell and will go out of their way to make sure everything is the way it should be. Boats are complicated pieces of equipment with many different systems that have to work together to assure smooth sailing. Sometimes there are glitches that take time to diagnose and repair. Pat and Andrew will work with you until that happens.

With regard to your issue, I had what seems like a similar problem with my 25. The oil pressure alarm would sometimes go on when I turned the ignition key to the on position and remain on after I started the engine. I found that this only occurred when my house battery was low. (I had no generator or inverter so leaving the refrigerator on for long periods would discharge the battery.) I paralleled the Perko switches so that the house and engine batteries were tied together, started the engine and the problem went away immediately. I returned the Perkos to their normal setting and that was the end of the problem. I have no idea why, I just know that electronics can sometimes be a little weird. Try it it might work for you. Good luck.

Hal
Tug-a-Bear
 
Many times the problem is in the NMEA 2000 communication, between the engine and the readout (Garmin in this case). It may be a soft ware problem, or it could be a loose connection. I am sure that it will be solved. What outstanding service response--I understand the frustration.

Bigger boats are far more complex than cars, or refrigrators. They have many systems from many different builders, and we expect them to always work correctly. The bigger the boat (generally) the more complex. I would say that this response is outstanding, and hope that you get this corrected rapidly.

Bob Austin
Pensacola, Fl.
 
Patty,
All of the great things I have heard about you and your company must be 100% true! No one, and I mean no one would have taken the steps that you took to satisfy your customer!

Thank you,
David
 
Hello there,

I would also like to give my apologies on this one. Patty is 100% correct on her statements with this Yanmar issue. I spoke with Jerry at Club Nautique yesterday to find out no contact was made. This is a simple matter of confusion between Ranger Tugs, Yanmar and Jerry at Club Nautique. After the long delay in trying to correct this issue, I got involved by contacting our local Yanmar Distributor and asking for some help. Some might think that Ranger has all of the power, but we dont. When a Yanmar engine is installed in the boat, we have to follow their guidelines. That means we are stuck with their mechanics to do these repairs. Sometimes other companies just aren't as responsive as some might wish for.

This engine is built by Yanmar. Almost all engines these days are marinized by multiple parties. This is a BMW block with Yanmar electronics. In my opinion, the best you could ask for.

I asked Jerry to contact me today if he didn't get a date setup by today to get this problem resolved. I did not have a phone call from him so I "assume" things are in the work. I will follow up with Jerry tomorrow to ask about the service schedule again.

Hal brings up a great point on the low battery situation but I believe I did cover this one with Club Nautique. Bob also brings up another great point. Here is something that is certainly different between Yanmar's Nmea 2000 connection. Ranger Tugs has to seperate the power from Yanmar's NMEA 2000 bus from Garmin's Nmea 2000 bus. I did have the customer check the fuses on the engine for their NMEA 2000 can buss. I do not believe this is the issue but I do believe this is an easy fix for the right guy to do some checks.

You have my word that I will stick on all parties to make sure this is corrected very soon. Sorry for the long wait on this but we will make it right. Happy Holidays.
 
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