3 for 3

[ixlr8]

Three times we have taken our boat out, three times we have had issues.

1st time- This is disappointing.
- Sonar cup broke loose from hull.
2nd time- Now it is getting annoying.
- Sonar cup broke loose from hull again, using the adhesive recommended by RT.
- Bilge pump broke loose from hull.
- Yamaha drive by wire, in reverse engine rpm does not come up until throttle is at least at 50% throttle position, then it goes straight to 50% throttle. Makes for fun docking/maneuvering. Local Yamaha dealer, that has been selling Yamaha's for 25 years, has no idea what might be wrong. Forward works fine and is linear with throttle position.
3rd time- Now I am getting pissed.
- Back boat into water, fire up engine before I take it off the trailer... no sign of water at the discharge port. 🙁 Called dealer and they gave me several things to check, no joy on any of them. If I disconnect the flush port fitting, water does come out of there, so the pump is working. Water is just not coming out the discharge port so it is not going thru the engine properly. Took boat home, I never even got it off the trailer this time. :x
- Something is up with trailer wiring that my truck doesn't like and it is not outputting a signal to the trailer brakes, so.. no trailer brakes at the moment. Stopping is a challenge.

With only 18 hrs on it, my trust in this boat is dropping rapidly.
Calling dealer on Monday to come get it.

 

[Chimo]

I can really feel your frustration and I would be livid as well. That boat cost a lot of money but please give the factory a chance. Could I suggest you copy and paste your comments into an email direct to Andrew at RT?

 

[ixlr8]

I can really feel your frustration and I would be livid as well. That boat cost a lot of money but please give the factory a chance. Could I suggest you copy and paste your comments into an email direct to Andrew at RT?

Andrew knows about all the issues, except the water flow thru the engine that reared its head today. He also knows about the dinette table that rubs on the wall so it can't be put up. He also knows about the air struts that were installed wrong preventing the rear window from being able to be raised fully. At least my dealer told me he has communicated these issues to Andrew. There are also some smaller issues he knows about that he is working with the dealer on.

 

[TBates]

Hi Jim, sorry to hear that you’re having some issues with your new Ranger 27’.

I know that Andrew has been in contact with Will, and from our understanding they are waiting for you to bring the boat in to address the concerns.

Please feel free to reach out directly at (253)839-5213.

Thank you,

-Tim

 

[ixlr8]

Hi Jim, sorry to hear that you’re having some issues with your new Ranger 27’.

I know that Andrew has been in contact with Will, and from our understanding they are waiting for you to bring the boat in to address the concerns.

-Tim

Tim,
I have not taken the boat to the dealers for repairs because the dealer has not informed me that the parts he has been waiting for have come in.

 

[knotflying]

New boat and some issues are not uncommon. It takes some time to shake down a boat. Your trailer issue may be the communication between your truck module and the brake module on the trailer. A call to the trailer manufacturer and giving them information regarding year and type of truck should help resolve that problem. It is usually a matter of an add on module between your output connection and the connection to the brake unit on the trailer.

As far as your water stream, sometimes you can pickup some debris and it gets stuck in the tube or sometimes the tube can get disconnected at the outlet fitting. If you can get a very heavy fishing line small enough to fit in the hole, as the engine is running push it in the outlet hole a bit and see if it clears. If you are at home you can use one of those muff type adapters attached to a garden hose so that the water is running up through the intakes etc.

The depth sounder sounds like the surface may not have been cleaned enough for a good bond. Be sure it is well scuffed up with course paper of at least 80 grit or less and clean the surface with acetone before applying the adhesive and receptor cup. Allow the adhesive to cure and dry thoroughly before adding fluid and inserting the sounder head into the cup. Third time is a charm!

 

[Barerootsbob]

Can anyone tell me what adhesive is recommended to adhere the cap on the sonar transducer.

 

[BB marine]

http://www.airmartechnology.com/uploads ... 217-01.pdf

Can anyone tell me what adhesive is recommended to adhere the cap on the sonar transducer.

 

[Cutwater28GG]

what is the factory recommending to glue the cup on with?

GE silicone 2 per the instructions or 4200?

 

[baz]

Jim:

Your ongoing troubles must be annoying for you as you waited almost a year to get your R-27/OB. All I can say is to keep working with your dealership and RT folks to get these problems resolved, as I see no there course of action.

The issues/problems are all covered presumable under the new-boat warranty.

The F300 issue is disturbing as I've not read anywhere else about the same. What I can say is that for my Yamaha 9.9 HP kicker the pee jet when back flushing is no longer a 12-foot forceful stream as it used to be.... it's just a dribble now and wonder if it has a blockage similar to what maybe you have on your F300.

BTW... I thought you had resolved the trailer wiring issue before. Is what you post a new issue ?

Good luck with your dealership & RT folks.

 

[ixlr8]

Can anyone tell me what adhesive is recommended to adhere the cap on the sonar transducer.

Andrew from Ranger Tugs told me to use 3M 4200 to attach the cup to the hull, that is what they use at the factory. The cup needs to be well roughed up or it will not stick. A quick roughing with 80 grit will not be enough, it needs to be thoroughly roughed up. The cup needs to have a quick wipe with Acetone, don't use alcohol to wipe the cup or hull. According to 4200 instructions, the 4200 will not cure properly if alcohol is used.

 

[ixlr8]

The trailer issue is a badly corroded connector on the trailer itself, not the trailer/truck connector, that dealer will replace. If the connector even gets damp, it causes strange things to happen.

I have flush cuffs that my local Yamaha dealer sold me, they leak like a sieve and don't work. They are the round ones, my dealer told me I need either the rectangular ones, or the ones that bolt thru the water inlet for the F300. He is going to get me a set of the bolt thru muffs.

I received an email from my dealer when I got home from work tonight. He has been in contact with Ranger about the issues and he is coming on Wed to pick up the boat. The impression I get from the email is that he is going to go above and beyond what most dealers would do. I am going to give him an A for effort and hopefully he can get everything done in a reasonable amount of time. I did get the impression that one of the needed parts is on order and that might be the limiting factor on when I get the boat back.

I can't go into details, but Ranger has also contacted me about getting repairs done on the boat. It was an offer that I don't think any other boat company would make. It says to me they will bend over backwards to see that the customer is happy.

 

[Kimberly Dawn]

Jim,

I'm paying close attention to your aggravating issues, inasmuch as we get our R27-OB this next week. I really feel your pain and frustration!

Our previous boat with EZ Loader trailer had surge brakes that were not legal going into Canada, so I had them replaced. I followed the advice of the trailer service company (not EZ Loader but a former employee) and had electric actuator added to replace the hydraulic controller, utilizing the original drum braking system. This system uses an electro magnet to activate the brake pads. Think of this system as a horse trailer with a boat on it.

Long story short, backing into the salt over and over, even rinsing off in freshwater, magnets corroded and ceased to work. My 2017 F350 lost communication with the trailer, not because of the trailer wiring, but loss of magnetic contact.

Hope you get everything figured out and fixed to your satisfaction!

Bob & Kim
The Doghouse 2

 

[baz]

...snip...

I received an email from my dealer when I got home from work tonight. He has been in contact with Ranger about the issues and he is coming on Wed to pick up the boat. The impression I get from the email is that he is going to go above and beyond what most dealers would do. I am going to give him an A for effort and hopefully he can get everything done in a reasonable amount of time. I did get the impression that one of the needed parts is on order and that might be the limiting factor on when I get the boat back.

I can't go into details, but Ranger has also contacted me about getting repairs done on the boat. It was an offer that I don't think any other boat company would make. It says to me they will bend over backwards to see that the customer is happy.

Glad to read your Dealership and RT folks are looking after you. 😀

 

[Capt. Chris 53]

I can't address any of the problems with the boat, but my 2014 GMC Sierra 2500HD would not communicate with the Elec/Hyd brake system on my Eagle trailer. After speaking with Eagle they sent me an adapter which needed to be wired into the trailer wiring and mounted on the trailer. The GM brake controller in the truck now communicates with the trailer. Why GM overlooked this issue I have no idea but it is that way on many of their late model trucks. It is such an issue that Float On starting putting the adapters on as standard equipment all their trailers w/ Elec/Hyd braking systems. I don't know if your trailer has Elec/Hyd brakes or your truck is a GMC/Chev, but I think it could be a problem w/ Ford as well. Hope this helps. As to the boat, it is my speculation that Ranger has grown so quickly in a tight labor market that quality control has obviously suffered. I read a recent dealer poll in Trade Only that said one of the biggest complaints all boat dealers had was the quality control of the boats that were being built by their manufacturers. Too many orders, not enough skilled labor that knows what they are doing. To me what you're experiencing is unacceptable and should never had happened. It is a good thing that Ranger is willing to make it right but I doubt your purchase decision would have been the same if you had known this is how it would be BEFORE you bought the boat. It is my opinion that manufacturers number one concern should be delivery of an issue free boat rather than a poor quality product they are willing to try to correct in the field after delivery.
See my previous post on R-27 issues viewtopic.php?f=2&t=10860

 

[BB marine]

To me what you're experiencing is unacceptable and should never had happened. It is a good thing that Ranger is willing to make it right but I doubt your purchase decision would have been the same if you had known this is how it would be BEFORE you bought the boat. It is my opinion that manufacturers number one concern should be delivery of an issue free boat rather than a poor quality product they are willing to try to correct in the field after delivery.

Being in the Midwest, ( probably different in The PNW) Knowing what I do now, I'm not sure I would have made the purchase. Nice boats, really nice exterior design !

 

[Andrew Custis]

Capt Chris. I strongly disagree with your post. Our boats have come a long ways and every year they improve. We have personally delivered over 60 boats this year and I don’t think you’ll find one owner that agrees with your statement. To add to your statement about the issues being unacceptable, I agree. I wish we were all perfect but this is never going to be the case. We have been there providing suggestions and offering to work on the boat from when the first issue arised. This is why it is so important to buy from a quality dealer such as Moose Landing that will go above and beyond to address concerns when they do come up.

You ask any one of our owners that have dealt with me and they will tell you that the first thing I tell them when they are buying a new or used boat, I encourage them to spend as much time close by as things always happen. We try and do a proper PDI after the build but even my team makes mistakes. To me, these issues are minor but annoying. They can be fixed and they can be fixed easily and quickly.

 

[Capt. Chris 53]

Andrew,
I'm not trying to start a fight but look at this post,http://www.tugnuts.com/viewtopic.php?f=2&t=8799&hilit=R31+problems#p61141
I can only draw conclusions from what I have read from owners of the boats. For those of us who are a long distance from dealers and not near the factory, this does not bode well.

 

[Ernie]

I do feel much better about owning and enjoying an RT in the PNW than I might if I cruised somewhere else.
They’re boats that we’re proud of because Ranger Tugs has such a solid connection to our community.
These are not the most benign cruising grounds and Rangers are built right for our conditions
I’m one of the owners that has not had any issues with my boat, so I’m not an expert on that, but I appreciate the fact that our guys answer the phone on sundays to help with even small issues. This is my first power boat and first new boat; my first boat was a Kent Ranger sailboat built right down there on Pacific hwy S
So I’m definitely a homer, and very fortunate to be one.
I also figure that if the king of unlimited hydros’ other boat is a ranger, that’s worth sumpin

 

[Andrew Custis]

Thank you for bringing that post to my attention. I had almost forgotten about it :shock: It just so happens that I personally flew out with our head engine technician to look and work on that boat. Some of them were legitimate issues and some were due to how the boat was being used. Either way, find another company that would repair the boat without question or without pointing the blame on the things that weren’t our fault. I’m the first one to own up to our mistakes and also the first to speak up if something needs to be made right. We won’t satisfy everyone but we sure try. Not to mention, subjecting ourselves to a website such as this which provides good feedback and help for others knowing there will always be room for improvement. My entire team works 24 hours a day and can’t have a nights sleep where we aren’t thinking about what we can do better or who needs help next.

I remember when we released the first R25 classics back in 2006 and flying all over the country with the owner of Ranger Tugs by my side helping fix boats that needed help. No matter what you say, we go beyond what any manufacturer i know would do. We’re reasonable, we answer our phones and we help owners from all over the country on a daily basis.

Back to the subject of quality, compare what we did in 2006 versus what we do today and tell me we haven’t improved quality. Not true and our boats will continue to get better every day.