Checklist at delivery

[fmstuart]

Our 2020 Cutwater CB32 is set to arrive at our marina this Friday. I know there will be a number of things that need to be done once it is in the water. Our factory delivery experience mentioned a number of things, but I do not know if the dealer at the marina would know all of those, or do I need to supply a list? I am thinking about things like priming any water pumps that bring sea water for the toilet, generator, raw water washdown, etc.

Is there a fairly extensive checklist that someone has created for a new delivery?

Thanks!
Forrest Stuart


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[jlhowland]

Your dealer will do a pre delivery inspection to make everything is installed and working correctly before you take delivery. During the delivery experience, your delivery Captain will also have an extensive checklist that will go over every system on the boat. You don't need to bring anything. During the delivery experience, if you discover that something isn't working correctly or you have questions, start a list. At the end of the experience, you turn that list over to the dealer for them to address. If you want to get ahead of the game watch the "As The Prop Turns" video series on YouTube.

 

[ixlr8]

Our 2020 Cutwater CB32 is set to arrive at our marina this Friday. I know there will be a number of things that need to be done once it is in the water. Our factory delivery experience mentioned a number of things, but I do not know if the dealer at the marina would know all of those, or do I need to supply a list? I am thinking about things like priming any water pumps that bring sea water for the toilet, generator, raw water washdown, etc.

Is there a fairly extensive checklist that someone has created for a new delivery?

Thanks!
Forrest Stuart

The factory provides a very extensive checklist to the dealer and the dealer is suppose to go thru that checklist with you and sign off each line item that he has reviewed those items with you. You should be able to get a copy of this checklist before delivery day, in fact I recommend you do so you have an idea what you will be going over.
IF there is anything you don't understand as you are going thru the list. STOP the dealer and get them to explain things to your satisfaction. My dealer rushed thru the checklist, I felt he was giving me the bums rush and just wanted to get thru it. I made the mistake of not stopping him and getting more details about the systems. Because of that, 2 years later i am still figuring things out.
I will be doing the factory delivery for my next boat, delivery will not be done at my local dealer.

 

[fmstuart]

We did the actual factory delivery experience in Washington state, so we have that checklist. I am wondering about the dealer here in NJ. When the boat was prepared for shipping, I would think many things that were prepared for our delivery experience had to be “undone” for safe and proper shipping to the east coast. Maybe I am too skeptical of dealers knowing exactly what to do upon arrival and prepping the boat for us.


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[jlhowland]

It's ok to be skeptical, but this probably isn't the first Cutwater the dealer has received from the factory and put in the water. As a wise man once said, "Trust, but verify." If you did the delivery experience in Washington, you know what the boat should look like. Just make sure it is in that condition when the dealer gives it to you. As Jim said above, if the dealer is moving too fast or you don't understand a system, stop and go over it again.

 

[fmstuart]

Thanks. The dealer hasn’t gone over what they will do for us when the boat arrives, so I need to prompt them.


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[BB marine]

Knowing what I know now. The first step should have already been done. You paid for it. A factory delivery. If the boat was in the water in PNW and you did a full delivery. The check list would have been filled out, signed by the factory representative each and every line item checked, verified and then initialed by you. All systems commissioned and proved functioning. Any items that were not checked off should have been repaired at the factory and will now need to be confirmed functioning. This is what should have happened during a new boat purchase and a delivery from a factory representative. The factory representative should have contacted the dealer of the delivery and informed him of any discrepancies and sent a punch list to follow up on. You have a second set of eyes on your delivered boat the factory and now the dealer. If all parties did their part in customer service you should be delivered a flawless boat.

Reality.... I would go over the check list that you have. Are there items that you questioned during the PNW delivery? Highlight them and put them on your punch list. During shipping there can be area's that strapping, shrink-wrap, items removed and stored can get scratched, scuffed, gouged, and cut in interior materials, wood, stainless and fiberglass. The dealer should provide a complete detail of the boat before he turns the boat over to you. I would request him to fully inspect the boat for damage and sign off on that. I would expect that the dealer would have a service technician rig the boat as he does any new boat he delivers. You paid for that when you purchased the boat from the dealer. I would request the dealer have a service technician fill out the PDI and check off all line items to confirm that during shipping everything is still functioning. In doing this all components ( water systems , head and waste system, electrical, galley appliances, engine to shaft alignment, generator, window, roof hatches, doors all open and close properly and seal water tight. You would expect all this be done without asking. It should be done without asking. I would still ask ! Good luck with the launch of your new Cutwater and congrats!

 

[fmstuart]

Thank you so much for the detailed response. My gosh, I feel so much better about what to expect. The PNW experience was fantastic, and we did find punch-list items that Cutwater was going to assess before it was loaded and shipped. I love your advice, though. Much appreciated!!!


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[SKI3PO]

All of the factory checklists are available in the “Factory Technical Bulletins” forum on this website. It will show you everything you should expect to be gone through on delivery as well as the quality control checks that were done on the boat before it left the factory.

 

[fmstuart]

Thank you, all. I had a lengthy email “discussion” with the dealer, and all of my questions about this were more than answered. They will use the same checklist that Cutwater used at the factory delivery experience and do some other things as well. This is my first time investing in such a boat (had smaller boats), and I just want to make sure everything is right.


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[scross]

Please remember that these boats are a collection of complex systems. Fluid Motion makes the hull and all of the substructures that the various systems reside in. A lot of the teething issues or questions that you may have can be resolved to the system vendor directly. For example, if you have a question about something acting strange with the Garmin Chartplotter(s) giving Garmin a call directly may resolve your problem faster than having the dealer and/or Cutwater staff in the middle of the conversation. Another example, not every dealer knows as much about the function of the head in your new boat as the company that built it. Reading the manuals from the various systems manufacturers that are installed in the boat is also a good first step.
Sometimes it can be an issue that only Fluid Motion can fix but many times it’s just faster to call the company that built the part you are having an issue with.
Enjoy your new boat!