dialtone
Well-known member
- Joined
- Jul 3, 2014
- Messages
- 154
- Fluid Motion Model
- C-24 C
- Non-Fluid Motion Model
- CW30 Sedan
I bet most of us here have all complained about customer service when receiving below par support on a product/service. However instead of focusing on the negative I like to praise companies/people when they exceed my expectations. So what does this have to do with Ranger?
I purchased a Cutwater 30 last year. I have had my typical post purchase challenges but when bringing them up with my dealer I have always received a good result. This has happened in such a way that I felt compelled to write the below thank you.
Long Beach Yacht Sales - http://www.lbys.com/ : This is a family run business. It took me many months to purchase our cutwater and the folks at LBYS had a good sales process. One thing I thought was interesting is the owner came up to me one day and said "When you purchase a boat from us you are also joining our family" and then walked away. It took me a few months to figure out this meant great post sale support. That by far has been the best part about doing business with LBYS. Thank you.
RangerTugs : I'm actually in the middle of a minor warranty issue and their team has been ALL OVER IT. The very best part is the team at Ranger actually picked up the phone and called me. These days I just don't feel that is normal and it was very refreshing to get a call from the factory with a full action plan on a relatively small issue I'm having. Thank you Ranger Tugs.
So that is it. I didn't put in the names of the people I'm talking about but you know who you are. If you have had a great experience I encourage you to tell that person thank you next time you talk to them (or maybe post it below).
I purchased a Cutwater 30 last year. I have had my typical post purchase challenges but when bringing them up with my dealer I have always received a good result. This has happened in such a way that I felt compelled to write the below thank you.
Long Beach Yacht Sales - http://www.lbys.com/ : This is a family run business. It took me many months to purchase our cutwater and the folks at LBYS had a good sales process. One thing I thought was interesting is the owner came up to me one day and said "When you purchase a boat from us you are also joining our family" and then walked away. It took me a few months to figure out this meant great post sale support. That by far has been the best part about doing business with LBYS. Thank you.
RangerTugs : I'm actually in the middle of a minor warranty issue and their team has been ALL OVER IT. The very best part is the team at Ranger actually picked up the phone and called me. These days I just don't feel that is normal and it was very refreshing to get a call from the factory with a full action plan on a relatively small issue I'm having. Thank you Ranger Tugs.
So that is it. I didn't put in the names of the people I'm talking about but you know who you are. If you have had a great experience I encourage you to tell that person thank you next time you talk to them (or maybe post it below).